Head of Procure-to-Pay (P2P)

ERM; New Delhi; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

ERM Global Delivery Centre (GDC) in Gurugram seeks an experienced Head of P2P to lead procure-to-pay operations, including vendor onboarding, invoice processing, and payments through automation platforms. You will standardize processes, ensure compliance, and drive global alignment while preparing the P2P tower for ERP integration and UAT.

You will oversee a 20–25 member AP team, focus on process automation, digitization, and SLA/KPI delivery across Purchasing, Vendor Master, Invoice Processing,

Qualifications

• 14+ years in P2P / Accounts Payable leadership.
• Experience with process-transition management and AP automation deployment.
• Deep knowledge of vendor management, payments control, and compliance.
• Strong collaboration with Procurement, Tax, and Finance Transformation teams.
• Proficiency in Tipalti, Coupa, Ariba, or equivalent tools.

Responsibilities

• Own end-to-end P2P delivery: vendor master, invoice capture, exception handling, and payment processing.
• Lead Tipalti rollout and alignment with global procurement and tax functions.
• Establish KPIs for invoice accuracy, turnaround, and payment compliance.
• Strengthen vendor governance, duplicate-payment prevention, and control adherence.
• Drive SLA adherence, KPI performance, and operational excellence across all P2P towers.
• Lead transformation initiatives including automation, digitization, process simplification, and global standardization.
• Oversee day‑to‑day operations across Purchasing, Vendor Master, Invoice Processing, Payments, T&E, and Compliance.
• ERP Implementation experience.
• Prepare data, workflows, and test scripts for ERP integration and UAT.
• Build a culture of customer service, accuracy, and continuous improvement within the AP team.
• Manage a team of around 20 – 25 members.

Skills

P2P leadership

Accounts Payable leadership

Vendor governance

Process improvement

Automation collaboration

Tools

Tipalti

Coupa

Ariba

ERP systems

Job description

ERM Global Delivery Centre (GDC)

The Global Delivery Centre (GDC) in Gurugram is ERM's global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM's global business runs seamlessly, efficiently, and consistently.

At the GDC, you will:

• Be part of a hub that ensures ERM's business continuity worldwide.
• Collaborate with colleagues across geographies to support global operations.
• Drive consistency, compliance, and efficiency in core functions.
• Work with digital, automation, and AI-enabled tools to optimise how ERM operates.
• Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce.

Role Purpose

The Head of P2P leads ERM's Procure-to-Pay operations from the GDC, ensuring efficient vendor onboarding, invoice management, and payments through automation platforms such as Tipalti. The role will drive process standardization, control, and compliance globally while preparing the P2P tower for integration into the new ERP environment.

Key Responsibilities

• Own end-to-end P2P delivery: vendor master, invoice capture, exception handling, and payment processing.
• Lead Tipalti rollout and alignment with global procurement and tax functions.
• Establish KPIs for invoice accuracy, turnaround, and payment compliance.
• Strengthen vendor governance, duplicate-payment prevention, and control adherence.
• Drive SLA adherence, KPI performance, and operational excellence across all P2P towers.
• Lead transformation initiatives including automation, digitization, process simplification, and global standardization.
• Oversee day‑to‑day operations across Purchasing, Vendor Master, Invoice Processing, Payments, T&E, and Compliance.
• ERP Implementation experience.
• Prepare data, workflows, and test scripts for ERP integration and UAT.
• Build a culture of customer service, accuracy, and continuous improvement within the AP team.
• Manage a team of around 20 – 25 members.

Experience & Capabilities

• 14+ years in P2P / Accounts Payable leadership.
• Experience of both process-transition management and recent system-replacement or AP-automation deployment.
• Deep knowledge of vendor management, payments control, and compliance.
• Strong collaboration with Procurement, Tax, and Finance Transformation teams.
• Proficiency in Tipalti, Coupa, Ariba, or equivalent tools.