Manager – Order Enquiries/ Resolution

Diageo España SA; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Diageo in Bangalore is seeking a Manager – Order Enquiries/Resolution to lead order enquiry handling and resolution within Finance Service Delivery. You will act as a specialist, guiding processes, resolving complex cases, and collaborating with cross-functional teams to ensure accurate and timely responses.

This role requires analytical thinking and the ability to communicate clearly with internal stakeholders and external partners.

Job description

# Manager – Order Enquiries/ ResolutionBangalore,IndiaGURUGRAM, INDIAPosted a day agoFull timeJR1129907Share job postApplyWatchHelp transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Join us for career defining opportunities that give you the chance to thrive.## Job Description**About us**With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.Join us and play your part in making life’s moments mean a little more.**About the Function:**eCommerce is one of the fastest-moving parts of our business and where we’re reshaping how our brands are discovered, experienced and bought.This is where digital meets commercial thinking. From building seamless online experiences to testing and learning in real time, the team puts eCommerce at the heart of how we grow.You’ll work across a portfolio of brands, using data, insight and creativity to unlock new opportunities and reach consumers in more meaningful ways.It’s a space that moves quickly, where ideas are tested, refined and brought to life, and where you can see the impact of your work almost immediately.**About the role:**• Lead professionals are individual contributors • Requires in-depth conceptual and practical knowledge in own discipline and basic knowledge of related disciplines • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate the company in the market • Acts as a resource for other team members; may lead projects with limited risks and resource requirements • Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information • Impacts achievement of activities within own team and other related teams; works within broad guidelines and policies • Confidently explains complex, difficult and/or sensitive information; works to build consensus Finance Service Delivery Job Family Description: Finance Service Delivery roles plan and manage core financial processes. They are involved in credit control, cash management and the management of banking operations, as well as incoming and outgoing payments and internal allocations.**Experience / skills required:****Working with us** Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.Ready to bring your best? This could be your opportunity.*If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.****Recruitment Scam Warning****Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.*With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,500 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ.Sign-up for job alertsSigning up for job alerts means you’ll be the first to hear about new jobs – they'll be sent direct to your inbox.Sign up**Employee:** Regular**Primary Location:**Bangalore,India**Job posting start date:**21st September 2026