Manager - Presales Solution Architect - Non-Tech

EY; Bengaluru; Hybrid; INR 5,000,000 - 6,500,000; Full time

Job summary

EY in Bengaluru is seeking an experienced Manager to lead Solution Design for Technology Managed Services and drive client engagement across multi-tower deals.

You will translate client requirements into clear narratives, define the solution spine, and guide delivery, transition and stabilization strategies with a focus on value, risk reduction, and competitive differentiation.

Qualifications

• 8+ years of experience in Technology Managed Services, Application Management, or TechOps.
• Proven experience in solutioning and leading complex managed services pursuits.
• Hands-on exposure to enterprise applications (SAP, ServiceNow, MS Dynamics, Guidewire) and cloud/platform operations.
• Experience across multi-tower or integrated managed services deals.
• Strong ability to translate complex concepts into executive-ready messaging.

Responsibilities

• Translate client requirements, business context, and evaluation criteria into a clear and structured solution storyline.
• Define the solution spine across technology managed services, ensuring alignment with client priorities such as stability, cost, transformation, and risk reduction.
• Develop compelling value propositions that connect service design to measurable business outcomes.
• Convert complex delivery constructs into simple, intuitive messaging for executive stakeholders.
• Design integrated Technology Managed Services solutions across applications, cloud, data, platforms, and service operations.
• Define scope, service catalogue, operating model, delivery model, governance, and continuous improvement approach.
• Incorporate automation, AI/GenAI, and platform-led efficiencies into the solution.
• Ensure solution decisions are grounded in delivery feasibility, available data, and market competitiveness.
• Actively participate in the Articulate phase of pursuits, contributing to proposal development, solution documentation, and oral presentations.
• Structure and communicate the solution across five dimensions: Client context, Design intent, Service operating model, Transition and stabilization approach and Value realization.
• Support or lead solution walkthroughs, workshops, and client discussions, ensuring clarity and confidence in the proposed model.
• Partner with Sales and deal leadership to ensure the client narrative and solution design remain aligned.
• Transition, stabilization, and delivery model design.
• Design transition and onboarding strategies, including knowledge transfer, phased migration, and stabilization.
• Define early-stage risk mitigation levers such as SWAT teams, command centre, and backlog reduction.
• Ensure transition plans are practical, sequenced, and aligned to client readiness.
• Support delivery teams in mobilization and early lifecycle stages.

Skills

Solutioning

Client engagement

Presentation skills

Cross-functional collaboration

Strategic thinking

Tools

SAP

ServiceNow

MS Dynamics

Guidewire

Job description

Role: Manager

Location: Bangalore

Experience: 8-15 yrs

Your key responsibilities

• Solution strategy and narrative development
  • Translate client requirements, business context, and evaluation criteria into a clear and structured solution storyline
  • Define the solution spine across technology managed services, ensuring alignment with client priorities such as stability, cost, transformation, and risk reduction
  • Develop compelling value propositions that connect service design to measurable business outcomes
  • Convert complex delivery constructs into simple, intuitive messaging for executive stakeholders
• End-to-end Tech Managed Services solution design
  • Design integrated Technology Managed Services solutions across applications, cloud, data, platforms, and service operations
  • Define scope, service catalogue, operating model, delivery model, governance, and continuous improvement approach
  • Incorporate automation, AI/GenAI, and platform-led efficiencies into the solution
  • Ensure solution decisions are grounded in delivery feasibility, available data, and market competitiveness
• Articulation and client engagement
  • Actively participate in the Articulate phase of pursuits, contributing to proposal development, solution documentation, and oral presentations
  • Structure and communicate the solution across five dimensions: Client context, Design intent, Service operating model, Transition and stabilization approach and Value realization
  • Support or lead solution walkthroughs, workshops, and client discussions, ensuring clarity and confidence in the proposed model
  • Partner with Sales and deal leadership to ensure the client narrative and solution design remain aligned
• Transition, stabilization, and delivery model design
  • Design transition and onboarding strategies, including knowledge transfer, phased migration, and stabilization
  • Define early-stage risk mitigation levers such as SWAT teams, command centre, and backlog reduction
  • Ensure transition plans are practical, sequenced, and aligned to client readiness
  • Support delivery teams in mobilization and early lifecycle stages

8+ years of experience in Technology Managed Services, Application Management, or TechOps

• Proven experience in solutioning and/or leading complex managed services pursuits
• Hands-on experience in one or more areas:
  • Enterprise applications (SAP, ServiceNow, MS Dynamics, Guidewire, etc.)
  • Cloud and platform operations
  • Data and analytics platforms
  • Service management and ITSM environments (e.g., ServiceNow)
• Experience working across multi-tower or integrated managed services deals
• Strong exposure to transition, service delivery, and operating model designIdentify and address risks across scope, delivery, transition, tooling, and governance
  • Ensure solution integrity across proposal content, pricing assumptions, and client messaging
  • Participate in solution reviews, challenge sessions, and leadership governance forums
  • Maintain clarity on assumptions, exclusions, and dependencies to avoid downstream risk