Manager - People Excellence

Urban Company; Gurugram District; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Urban Company is seeking an experienced HR Operations Lead to own payroll, compliance and employee lifecycle activities across India and international entities.

You will manage mid-size teams and vendors, design SOPs, deliver timely payroll and tax filings, and drive automation to reduce manual work while ensuring data hygiene and audit readiness.

Qualifications

• 5-8 years of experience in HR operations with exposure to payroll and compliance.
• Working knowledge of Indian statutory and labour compliance: PF, ESIC, PT, LWF, Shops & Establishments, CLRA.
• Experience managing a small team, with evidence of developing people.
• Hands on with Microsoft Excel and Google suite (high Excel proficiency would be a plus).
• Strong attention to detail, with the judgement to know which errors are material.
• Super organized yet agile to adapt to UC's way of working.

Responsibilities

• Own every stage of the employee lifecycle: onboarding, confirmations, leave, movement and transfer, promotion, rehire, offboarding and exit formalities.
• Design the employee experience and improve it based on evidence.
• Own HR data and recurring reports for leadership, Finance, vendors and auditors.
• Oversee payroll processing, settlements, reconciliations and Finance reporting across India and international entities.
• Maintain statutory and labour compliance with a dedicated team member.
• Manage Benefits and ESOP administration and monthly ESOP exercise.
• Set SOPs, SLAs and cadence, and build dashboards to surface issues.
• Programme manage internal and external audits and ensure timely closures.
• Lead key projects like payroll vendor implementation and ESOP exercise.
• Identify automation opportunities across lifecycle, payroll and compliance.
• Manage vendors and stakeholders, including vendor commercials and SLAs.

Skills

HR operations

Payroll

Compliance

Team management

Excel

Attention to detail

Tools

Microsoft Excel

Google Suite

Job description

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team

People Excellence runs the operating backbone of the People Success function. This role runs the operations side of it: the processes, people and vendors that deliver payroll, compliance, benefits and the employee lifecycle day in and day out.

You will work through your team and vendors, setting the standards, spotting risk early, and lifting the quality of how each process runs. Accuracy is non-negotiable - people get paid correctly, filings go in on time, and audits close without surprises. Alongside running it, you will build the process and automation that make the work less manual over time.

What you'll do:

• Employee lifecycle. Own every stage: BGV and onboarding, confirmations, leave, movement and transfer, promotion, rehire, offboarding and exit formalities, along with the letters, contracts and personnel records behind them. That includes employee queries and service delivery: response times, escalation paths, and fixing the root cause of whatever keeps coming back. HRMS administration and data hygiene sit here too, and a full revamp of onboarding is an early priority.
• Employee experience. Design the moments that matter across the journey, from a joiner's first week to an exit that ends well, and improve them on evidence rather than instinct.
• HR data and reporting. Own the recurring reports and ad hoc data requests from leadership, Finance, vendors and auditors, and make sure the numbers hold up.
• Payroll. Make sure monthly processing, full and final settlements, reconciliations and Finance reporting land accurately and on time, across India and international entities.
• Compliance. Hold the function's statutory and labour compliance, with a dedicated compliance team member reporting in.
• Benefits and ESOP. Insurance, car lease, and the monthly ESOP exercise.
• Operating rhythm. Set the SOPs, SLAs and review cadence, and build the dashboards that surface a problem before it becomes an escalation.
• Audits. Programme manage internal and external audits: hold the plan, track closure, and keep area POCs on time with auditors.
• Projects. Lead the charter's key projects, starting with the payroll vendor implementation and the ESOP exercise.
• Automation. Find what can be automated across lifecycle, payroll and compliance, and deliver it with internal teams and vendors.
• Team, vendors and stakeholders. Manage and develop the people running these processes, own vendor commercials, SLAs and delivery across payroll, compliance and benefits, and be the point of contact for this charter across Finance, Legal, Tech and the People Success partners.

What we'll need:

• 5-8 years of experience in HR operations with exposure to payroll and compliance
• Working knowledge of Indian statutory and labour compliance: PF, ESIC, PT, LWF, Shops & Establishments, CLRA
• Experience managing a small team, with evidence of developing people rather than only allocating work
• Hands on with Microsoft Excel and Google suite (high Excel proficiency would be a plus)
• Strong attention to detail, with the judgement to know which errors are material
• Super organized yet agile to adapt to UC's way of working

Folks you will work with:

We understand that the people you work with and learn from is the single most important determinant of how much you enjoy working at a place. In fact, this defines the culture in many ways. Here is a list of UC folks you can expect to work with and collaborate with:

What can you expect:

• A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
• Energy and hustle of a startup with processes and depth of a big organization
• Expect to work with people you can learn from and are invested in your growth

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.