Manager - Ops Support

Concentrix; Gurugram District; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Concentrix is seeking a Manager - Ops Support to drive data-driven insights, build financial models, and deliver executive-level dashboards. The role focuses on translating business goals into analytical solutions, improving reporting processes, and guiding cross-functional teams across HR, operations, and leadership.

You will lead data analysts, oversee KPI tracking, and contribute to strategic planning with robust data storytelling and market insights.

Qualifications

• Data literacy to independently extract and clean large datasets using SQL and basic Python

Responsibilities

• Data-Driven Strategy: translate business goals into analytical solutions and track KPIs
• Reporting & Visualization: design dashboards and executive reports using Tableau or Power BI
• Market & Customer Research: analyze client behavior and trends to uncover growth opportunities
• Team Leadership: mentor a team of data analysts to ensure quality and timeliness of insights

Skills

Data Literacy

Financial Modeling

Data Storytelling

Business Acumen

Market Research

Cross-Functional Comm

Change Management

Job description

Job Title

Manager - Ops Support

Skillset Expected

• 1. Data Literacy & Manipulation: The ability to independently extract and clean large datasets using SQL and basic Python, reducing reliance on IT.
• 2. Financial Modeling: Creating dynamic forecasting, budgeting, and scenario-planning models using advanced Excel features (e.g., Power Query, macros, and financial math formulas)
• 3. Data Storytelling & Communication: Simplifying complex numerical data into clear, persuasive narratives for non-financial stakeholders and executives
• 4. Business Acumen: Understanding overarching industry trends, key performance indicators (KPIs), and how data insights impact bottom-line revenue.
• 5. Market Research & Consumer Insights: Expertise in quantitative and qualitative analysis to understand target demographics and market positioning
• 6. Cross-Functional Communication: Translating complex data into actionable insights for diverse stakeholders, including HR, operations, and executive teams.
• 7. Change Management: Driving new processes or business changes across teams without causing misses.

Key Responsibilities

Business Insights

• 1. Data-Driven Strategy: Translating business goals into analytical solutions, tracking Key Performance Indicators (KPIs), and conducting deep-dive analyses to operational performance, enhance client insights & stabilize business.
• 2. Reporting & Visualization: Designing and managing automated dashboards and executive reports (using tools like Tableau or Power BI) that provide a clear, real-time view of business health
• 3. Market & Customer Research: Analyzing client behavior, competition trends data to uncover growth opportunities and guide new product development or business strategies.
• 4. Team Leadership: Managing, mentoring, and developing a team of data analysts to ensure high-quality, accurate, and timely analytical outputs

Financial Reporting

• 1. Data Analysis & KPI Tracking: Monitoring operational and financial metrics, analyzing performance variances, and identifying trends in profitability.
• 2. Strategic Planning & Forecasting: Building financial models for rolling forecasts, budgeting, and long-term scenario planning.
• 3. Executive Reporting: Translating complex data sets into clear, visual dashboards and presentations for senior management and stakeholders.
• 4. Cost Optimization: Identifying areas for cost reduction, margin improvement, and operational efficiencies across various departments.

WFM/RTA Management

• 1. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
• 2. Establish & Manage Relationships / Engagement with the Clients.
• 3. Organize resources, set goals, implement strategic plans ensuring tactical day-to-day functioning; reporting responsibilities.
• 4. Strong external and management reporting skills

Location

IND Gurgaon - Bld 6 Ground & First Floor

Time Type

Full time