Manager Operations – Operational Readiness

HSBC; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

HSBC in Hyderabad seeks a Manager Operations – Operational Readiness to lead end-to-end readiness for liquidity-related changes, including new products and regulatory updates. You will coordinate across Product, Technology, Risk and Compliance to ensure processes, systems and controls are prepared for BAU.

You will design readiness plans, runbooks and governance, oversee testing strategies and sign-offs, and drive training, data quality and audit readiness to ensure a smooth go-live and strong

Qualifications

• 5–8 years’ experience in Banking Operations or Change Management.
• Strong understanding of liquidity products and end-to-end processes.
• Experience delivering project implementation or business transitions.
• Proven ability to plan, coordinate and deliver against milestones.

Responsibilities

• Own end-to-end operational readiness for liquidity-related changes, including BAU handover.
• Conduct operational impact assessments across people, process, technology, data, and controls.
• Develop readiness plans, checklists, milestones, and go-live governance.
• Collaborate with Product, Technology, Change Delivery, Risk, Compliance, Finance/Treasury, Data, and regional Operations.
• Lead testing, validation, parallel runs, and business sign-offs.
• Maintain production-ready SOPs, runbooks, process maps, and escalation paths.
• Monitor KPIs/KRIs and support post-implementation reviews.

Skills

Banking operations

Change management

Project management

Stakeholder management

Operational readiness

Governance updates

Job description

Job title: Manager Operations – Operational Readiness

The operational readiness of the Liquidity Operations function by ensuring new products, market implementations, regulatory changes, and strategic initiatives are successfully transitioned into Business-as-Usual (BAU). The role is responsible for coordinating readiness activities, assessing operational impacts, and ensuring teams, processes, systems, and controls are prepared for successful implementation.

In this role, you will:

Key Responsibilities

• Own end-to-end operational readiness for liquidity-related change (new products, rollouts, regulatory change, system enhancements), including BAU handover.
• Complete operational impact assessments across people, process, technology/data, controls, service model, and client impact (upstream/downstream).
• Build and maintain readiness plans, checklists, milestones/dependencies, and go-live governance with clear go/no-go criteria and recommendations.
• Partner with Product, Technology, Change Delivery, Risk, Compliance, Finance/Treasury, Data, and regional Operations to ensure prerequisites are met.
• Lead implementation assurance: UAT/operational testing strategy, operational validation, parallel runs/dress rehearsals, and business sign-offs.
• Ensure operational documentation is production-ready: SOPs, runbooks, process maps/RACI, exception handling, escalation paths, and knowledge repository updates.
• Ensure training, access/roles provisioning, and support model (L1/L2/L3) are in place, with competency sign-off where required.
• Track and manage readiness risks, issues, actions, and incidents to closure, escalating material items through appropriate governance/forums.
• Maintain a strong control environment for liquidity processes (key controls, reconciliations, data quality, approvals, SoD), including audit/regulatory evidence.
• Monitor and report operational MI (KPIs/KRIs), support hypercare and post-implementation reviews, and drive continuous improvement/resilience (BCP/contingency readiness).

To be successful you will:

Skills & Experience

• 5–8 years’ experience in Banking Operations (ideally Liquidity), Change Management, Business Implementation, or Project/Programme Management.
• Strong understanding of liquidity products, end-to-end operational processes, and target operating models.
• Proven experience delivering project implementation, operational readiness, or business transition activities.
• Strong planning and coordination skills, with disciplined delivery against milestones and dependencies.
• Confident stakeholder management across Product, Technology, Risk, Compliance, Finance/Treasury, and Operations.
• Able to manage multiple concurrent initiatives and prioritise effectively in tight timelines.
• Strong analytical capability to assess impacts, identify root causes, and make pragmatic recommendations.
• Clear, concise communication skills (written and verbal), including governance updates and senior stakeholder engagement.
• Familiarity with project management methodologies and tools (e.g., Agile/Waterfall, RAID, plans, status reporting) is desirable.
• Knowledge of operational risk and control frameworks is an advantage; track record of smooth go-lives, strong documentation/training, low post-go-live defects, and positive stakeholder feedback.

Hsbc.com/careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc, We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***