Manager

VK INFO TECH PVT LTD; Chennai District; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Paid weekly off

Company-provided accommodation

Career growth prospects

Job summary

VK INFO TECH PVT LTD in Chennai is looking for a BPO Female Manager to oversee team operations, ensuring high performance and service quality.

The ideal candidate should have at least 1 year of experience in BPO operations or team management, with strong leadership and communication skills. The position offers excellent learning opportunities and competitive compensation based on qualifications.

Qualifications

• Minimum 1 year of experience in BPO operations or team management.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in MS Office and ability to handle client interactions.

Responsibilities

• Oversee day-to-day operations of the team.
• Manage team productivity and monitor quality.
• Handle client escalations and conduct training.

Skills

Leadership

Communication

Problem-solving

Team management

MS Office

Job description

Role & responsibilities

We are looking for a BPO Female Manager to oversee the day-to-day operations of the team and ensure high standards of performance and service delivery. The candidate will be responsible for managing team productivity, monitoring quality and KPIs, handling client escalations, conducting training and performance reviews, preparing reports, ensuring adherence to company policies, and driving process improvements to achieve business goals. The ideal candidate should possess strong leadership, communication, and problem-solving skills with the ability to manage teams effectively in a fast-paced environment.

Preferred candidate profile

We are seeking a proactive and result-oriented professional with a minimum of 1 year of experience in BPO operations or team management. The ideal candidate should possess strong leadership, communication, and problem-solving skills, with the ability to manage teams, monitor performance, and ensure operational excellence. Proficiency in MS Office and experience in handling client interactions and process improvements will be preferred. Candidates with prior experience in domestic or international BPO operations will have an added advantage.

Perks and benefits

We offer a supportive and professional work environment with paid weekly off and company-provided accommodation. Employees will have excellent learning opportunities and career growth prospects while working with a dynamic team. Compensation will be competitive and based on qualifications and experience.