Manager – Operations – FinTech SkillFlix Consultancy

The Corporate Institute; Indore District; Presencial; INR 4.000.000 - 6.000.000; Jornada completa

Descripción de la vacante

The Corporate Institute is seeking a senior Operations leader with 8+ years in Fintech/Startup Ops to drive scalable processes, dashboards, and SOPs for partner onboarding, settlements, and loan flows. You will bridge product needs with engineering to automate critical workflows and improve turnaround times.

You will lead cross-functional initiatives across lending operations, driving efficiency while maintaining regulatory compliance and strong partner relationships.

Formación

• 8+ years in Fintech Operations, Banking or Startup Ops.
• At least 3 years in a leadership/middle-management role.
• Deep understanding of Lending Lifecycles (LOS/LMS), B2B settlements and co-lending partnerships.
• Proficiency in data visualization tools (Tableau/Metabase/Power BI) and advanced Excel.
• Ability to translate operational workflows into product requirements and work with Engineering on scalable solutions.

Responsabilidades

• At 3 months: map current partner-to-lender lifecycle and establish dashboards for onboarding and fund flows.
• At 6 months: author and implement an SOP Playbook and identify top bottlenecks for automation.
• At 12 months: scale operations by tech-first interventions while managing growth in loan volume and partner count.

Conocimientos

Fintech Ops

Leadership

Lending Lifecycle

Data Visualization

Automation & Reporting

Herramientas

Tableau

Power BI

Metabase

Descripción del empleo

Total Experience: 8 – 13 years

Key Responsibilities

• At 3 Months: You have mapped the current partner-to-lender lifecycle and established daily/weekly dashboards that provide 100% visibility into onboarding and fund flows.
• At 6 Months: You have authored and implemented a comprehensive SOP Playbook and identified the top 5 operational bottlenecks to be automated by the engineering team.
• At 12 Months: You have scaled our operational capacity by 3x through tech-first interventions, maintaining a lean team while supporting a massive increase in loan volume and partner count.

Core Competencies

• Architectural Operations: The ability to create SOPs from scratch that are scalable, compliant, and easy for both internal teams and external partners to follow.
• Stakeholder Management: A master communicator who can manage the high expectations of Digital Platforms and the rigorous compliance needs of Co-lenders simultaneously.
• Bias for Automation: A “Product-first” mindset. You identify manual work and work with Engineering to build API-driven or automated reporting solutions.
• Operational Rigour: An obsession with TAT (Turnaround Time) and accuracy. You ensure no partner query goes unanswered and no settlement is delayed.
• Customer Empathy & Trust Building: The ability to step into a partner’s or borrower’s shoes to proactively address anxieties, creating a culture of reliability where every interaction reinforces the long-term credibility of our platform.

Must-Have Requirements

• Experience: 8+ years in Fintech Operations, Banking, or Startup Ops, with at least 3 years in a leadership/middle-management role.
• Domain Expertise: Deep understanding of Lending Lifecycles (LOS/LMS), B2B settlements, lending operations, basics of finance and accounting and the nuances of co-lending partnerships.
• Tech Literacy: Highly proficient in Data Visualization tools (Tableau/Metabase/PowerBI) and advanced Excel. You should have the ability to translate operational workflows into product requirements and work closely with Engineering to build scalable systems (automation, dashboards, etc.)
• Advanced proficiency in Excel: and data visualization tools such as Tableau, Metabase, or Power BI.
• Analytical Skills: Strong analytical, stakeholder management, and problem-solving skills with a data-driven approach.