Manager Operations

HSBC Holdings; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HSBC Holdings in India seeks an experienced Manager Operations to lead UAT and manage large teams across transfers and fund services in Kolkata. The role focuses on process efficiency, risk control and stakeholder collaboration to meet service levels.

The ideal candidate has a Commerce background with CISI certification, strong analytical skills and proven leadership in securities processing and transfer agency environments.

Qualifications

• Post-graduate diploma or degree in Commerce or equivalent financial background.
• Desirable management experience with appraisals and staff development.
• 2-3 years in securities processing, fund administration or transfer agency.
• CISI certification is preferred.
• Familiarity with financial markets and mutual/hedge funds operations.
• Ability to learn quickly and analyze numeric data with MI reporting.
• Strong leadership and people development capabilities.

Responsibilities

• Lead User Acceptance Testing for the business as required.
• Manage 10-12 direct reports and 20-24 indirect reports as needed.
• Check transactions and handle investigations and escalations.
• Reconcile cash and unit accounts; produce management information.
• Oversee Registration, Dealing, Payments & Reconciliation in Transfer Agency.
• Collaborate with country offices and stakeholders for service improvements.
• Drive process productivity and ensure customer SLAs are met.
• Identify and mitigate operational risks and ensure audit controls.

Skills

Leadership

UAT leadership

People management

Analytical skills

MI reporting

Education

Commerce degree (or equivalent financial background)

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations

Responsibilities

• Lead User Acceptance Testing for the business (as and when required). Lead Projects for both country and city offices (based on business objectives, targets and requirement)
• Manage 10 to 12 direct reports, whilst overseeing 20 - 24 headcount of indirect reports, as and when deemed required by business or manage the process as an individual contributor
• Checking transactions and activities (depending on business requirement). Various Investigations and escalations from Client
• Reconciliation of cash and unit accounts, which includes investigation of breaks (where necessary). Management Information Reporting
• Product Range / functions would include Registration, Dealing & Reporting, Settlement activities, Reconciliations, Corporate actions, Fund price and Management Information
• Responsibilities depending upon jurisdiction catered to and serviced out of Kolkata
• Process productivity and quality targets are set, monitored, and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
• Establish and maintain effective relationship with the country offices and other stakeholders and identify areas of service improvements.
• Supporting Transfer Agency Function for multiple jurisdictions. Ensure regular and timely interaction with all stakeholders – namely country office teams, CCO, ODI, GBM Capability team, Transformation, etc.

Requirements

• A post-graduate diploma or degree in any Commerce or equivalent Financial Background. Higher qualification not a bar provided aspirations, are commensurate with the position.
• Desirable experience in management position with exposure to appraisals, counselling, team building and staff development.
• Minimum 2-3 years of Experience in Securities processing environment, Fund Administration, Transfer Agency Business. Possess relevant Securities background and industry knowledge.
• Relevant certification from CISI – Chartered Institute for Securities and Investment Certifications
• Prior experience in Transfer Agency covering processes like Registration, Dealing, Payments & Reconciliation. Understanding of Financial Market and Mutual/ Hedge Fund operations desirable.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Initiate cost control measures by achieving resource efficiency and managing overheads.
• Evidence of process management skills with an ability to initiate process improvements.
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.

Benefits

• HSBC offers opportunities, support and rewards that will take you further.
• Providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.

Equal Opportunity

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.

We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

www.hsbc.com/careers