Manager, Operations

LPL Financial LLC; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

LPL Financial LLC's Hyderabad Global Capability Center seeks an Operations Manager to oversee brokerage functions, lead 15–20 staff, and drive Lean practices. The role prioritizes compliance, performance analytics, and cross-functional coordination to improve efficiency and service quality.

The ideal candidate has 5+ years in financial services operations, strong people management, and a background in risk controls, with SIE/Series 99 or willingness to obtain them.

Qualifications

• 5+ years of financial services operations experience, including clearing operations and client-facing operations.
• Proven people management experience leading teams in high-volume, deadline-driven environments.
• Strong operational risk management knowledge across processes.
• SIE and Series 99 required or willingness to obtain.

Responsibilities

• Team Leadership: Hire and manage a team, provide direction and development opportunities.
• Structure: Ensure Lean Management practices, daily huddles, standard work, continuous improvement.
• Risk & Controls: Maintain QA standards, controls, and procedures for compliance and excellence.
• Global Partnership: Collaborate with onshore teams for transition and process alignment.
• Operational Oversight: Manage queues, analyze trends, and drive root-cause problem solving.
• Compliance: Ensure regulatory compliance and support audits.

Skills

Leadership

People management

Operational risk management

Regulatory compliance

Communication

Lean management

Education

SIE

Series 99

Job description

Where Ambition Meets Innovation At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad. Join us as we create something extraordinary together.

Job Overview:

The Operations Manager oversees critical brokerage functions across one or multiple teams. These operations teams support accurate movement, reporting, and management of client assets. This position leads a team responsible for Clearing Operations and/or Client Facing Operations. The manager plays a key role in driving operational excellence, ensuring regulatory compliance, and identifying performance trends to enhance efficiency and service quality. In addition to daily operations oversight, this role focuses on people management, project execution, and cross-functional coordination. The manager supervises a team of 15-20, providing coaching and fostering professional development in a fast-paced, deadline-driven environment. The role partners closely with onshore teams to ensure consistent execution, knowledge transfer, and alignment of processes. Success in this role requires strong leadership, decisive decision making, and a commitment to collaboration.

Responsibilities:

• Team Leadership: Hire and manage a team, providing direction, coaching, feedback, and development opportunities to drive performance and engagement
• Structure: Ensure adherence to Lean Management practices, including daily huddles, standard work, and continuous improvement routines
• Risk & Controls: Establish and maintain quality assurance standards, controls, and procedures to ensure accuracy, compliance, and operational excellence
• Global Partnership: Partner with onshore teams to support work transition, ongoing execution, and process alignment
• Operational Oversight: Manage daily work queues and oversee operational performance, analyze trends, and lead root cause problem-solving to reduce errors.
• Compliance: Ensure compliance with regulatory requirements, manage risk through controls and reconciliations, and support internal/external audits

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 5+ years of financial services operations experience, with exposure to clearing operations and client facing operations.
• Proven people management experience, including leading teams in high-volume, deadline-driven environments, and working across teams
• Good operational risk management background, including identifying, assessing, and mitigating risks across processes
• SIE and Series 99 required or must be willing to obtain.

Preferences:

• FINRA licenses (SIE and Series 7 or 99)
• Total experience within the financial or wealth management industry

Core Competencies:

• Leadership and team development skills, with proven ability to coach, mentor, and motivate teams
• Good written and verbal communication skills, with the ability to engage effectively across all organizational levels
• Proactive problem-solving mindset with the ability to identify issues, investigate root causes, and implement solutions
• Capacity to quickly learn complex processes and develop deep functional knowledge to drive operations excellence
• Adaptability and resilience, with the ability to pivot quickly and thrive in ambiguous or changing environments
• Good relationship-building skills with a collaborative, team-oriented approach
• Attention to detail with a focus on accuracy, quality, and thoroughness in all work

Working Conditions:

Candidates should be flexible to work across shifts, including U.S. business hours, based on business requirements

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