Manager - Operations

Treebo Hotels; Haldwani; Presencial; INR 3 500 000 - 7 000 000; Tempo integral

Resumo da oferta

Treebo Hotels is seeking an Area General Manager to drive operational excellence, growth, and guest experience across a defined portfolio in Uttarakhand. You will oversee multiple properties, ensure brand standard adherence, and lead business development initiatives to expand the hotel portfolio within your area.

You will manage day-to-day operations, liaise with hotel partners, and drive regional sales through collaboration with internal teams and property owners.

Qualificações

• Strong communication and leadership skills.
• 46 years of experience in hospitality management with demonstrated success in operations and business development.
• Proven experience in property acquisition and/or sales in hospitality.
• Knowledge and experience in the MICE segment is highly desirable.
• Analytical mindset with problem-solving and decision-making capabilities.
• Ability to travel extensively within the assigned geography.
• Entrepreneurial approach with a strong focus on execution and accountability

Responsabilidades

• Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to brand standards and service benchmarks.
• Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service quality norms.
• Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners to maintain Treebo standards.
• Act as the key liaison between the company and hotel partners, ensuring seamless coordination and timely issue resolution.
• Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanisms.
• Identify, evaluate, and onboard new hotel properties to expand the company's portfolio within the assigned area.
• Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures before onboarding any hotel.
• Collaborate with the central business development team to oversee launch process of the signed properties.
• Drive regional sales performance by collaborating with internal sales teams and property owners to achieve revenue targets for your portfolio.
• Identify and push sales POCs to close MICE deals for your portfolio properties.
• Support pricing, promotions, and campaigns to drive business at the property level.
• Engage with local corporate clients, event organizers, and travel planners to push business to your portfolio if needed.
• Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the segment.
• Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency.
• Build strong relationships with hotel owners and partners to foster collaboration and long-term association

Conhecimentos

Strong communication

Leadership

Stakeholder management

Descrição da oferta de emprego

Job Summary

As an Area General Manager, you will be responsible for executing the companys strategic vision of democratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure highest levels of guest experience, product quality and business profitability of the assets. While managing the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio across your area and beyond through your network. This is a mission critical role that requires a perfect balance of delivering operational excellence, relationship management, and a business development mindset.

Responsibilities

• Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to brand standards and service benchmarks
• Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service quality norms
• Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners to maintain Treebo standards
• Act as the key liaison between the company and hotel partners, ensuring seamless coordination and timely issue resolution
• Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanisms
• Identify, evaluate, and onboard new hotel properties to expand the company's portfolio within the assigned area
• Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures before onboarding any hotel
• Collaborate with the central business development team to oversee launch process of the signed properties
• Drive regional sales performance by collaborating with internal sales teams and property owners to achieve revenue targets for your portfolio
• Identify and push sales POCs to close MICE deals for your portfolio properties
• Support pricing, promotions, and campaigns to drive business at the property level
• Engage with local corporate clients, event organizers, and travel planners to push business to your portfolio if needed
• Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the segment
• Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency
• Build strong relationships with hotel owners and partners to foster collaboration and long-term association

What Are We Looking For

• Strong communication, leadership, and stakeholder management skills.
• 46 years of experience in hospitality management with demonstrated success in both operations and business development.
• Proven experience in property acquisition and/or sales in hospitality.
• Knowledge and experience in the MICE segment is highly desirable.
• Analytical mindset with problem-solving and decision-making capabilities.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to travel extensively within the assigned geography.
• Entrepreneurial approach with a strong focus on execution and accountability