Manager - Operations

Teachmint; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Teachmint seeks a seasoned Manager – Operations to own end-to-end operational workflows across order fulfillment, installation, and service delivery in India. You will align strategic planning with hands-on execution, optimize turn-around times, and oversee Authorized Service Partners to ensure top-tier customer experience.

You will drive efficiency, implement SOPs, and build predictive models for inventory and capacity planning while collaborating with Sales, Finance, Legal, and Support teams.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related discipline from Tier 1 Institute. (An MBA / Post Graduate Degree in Operations or Supply Chain is preferred).
• 2 to 5 years of hands-on experience in Operations, Order Management, Supply Chain Operations, or Field Operations Delivery.
• Experience in EdTech, Consumer Durables, IT Hardware Distribution, or Tech-enabled Logistics is highly desirable.
• Advanced proficiency in MS Excel or Google Sheets with data modeling and reporting.
• Working knowledge of ERPs, Order Management Systems (OMS), or CRM software (Salesforce, SAP, Zoho).
• Excellent written and verbal communication skills in English and regional languages.

Responsibilities

• Workflow redesign and speed optimization across hardware supply chains and installation cycles.
• Cost reduction and efficiency engineering across warehousing, logistics, and vendor billing.
• Elevate CX & CSAT by mapping post-sale customer journeys.
• Automation & technology integration with internal teams to automate tasks and track SLAs.
• Governance, SOPs & quality assurance across zones with audit frameworks.
• Data & capacity modeling for inventory, dashboards, and executive reporting.

Skills

MS Excel

Data Analysis

Communication

Project Management

Education

Bachelor’s degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related discipline. MBA preferred

Tools

Salesforce

SAP

Zoho

Job description

At Teachmint, we believe that education moves the world forward and deserves the best technology. As a

pioneer in AI-powered educational technology, we deliver a unified ecosystem. We bring together AI, a

connected classroom app, and smart hardware in one place. This ensures teachers spend less time

managing tools and more time teaching. Our mission is to transform learning one classroom at a time —

giving every educator the tools to teach at their best. Today, Teachmint’s app is available in more than 90

languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru,

We are seeking an experienced, detail-oriented, and result-driven Manager – Operations to

lead end-to-end operational workflows across order fulfillment, logistics, installation and

service delivery across India. In this role, you will bridge strategic planning with ground-level

execution-ensuring smooth order management cycles, scaling site installation operations for

our interactive flat panels, managing Authorized Service Partners (ASPs), and continually

optimizing operational processes to deliver exceptional Customer Satisfaction.

Key Responsibilities:

• Workflow Redesign & Speed Optimization: Conduct end-to-end audits of hardware supply chains, and installation cycle to identify bottlenecks, eliminate non-value-added steps, and drastically reduce overall turn-around time (TAT).
• Cost Reduction & Efficiency Engineering: Analyze cost drivers across warehousing, logistics, technician routing, and vendor billing to negotiate better structures, eliminate waste, and lower unit operational costs without sacrificing quality.
• Customer Experience (CX) & CSAT Elevation: Map the post-sale customer journey to build high-touch, error-free fulfillment experiences. Turn operational service delivery into a competitive advantage that drives customer retention and high Net Promoter Scores (NPS).
• Automation & Technology Integration: Partner with Internal Tech, Product, and ERP teams to automate manual operational tasks, introduce smart workflows, build real-time SLA tracking, and eliminate human-error failure points.
• Governance, SOPs & Quality Assurance: Design, mandate, and continuously update Standard Operating Procedures (SOPs) across all zones. Establish audit frameworks to measure internal team and vendor compliance against set benchmarks.
• Data & Capacity Modeling: Build predictive operational models for inventory management, performance dashboards, and executive reporting frameworks to guide business decisions, resource allocation, and quarterly capacity planning.

2. Order Management, Supply Chain Execution, Field Operations & Hardware Deployment

• Understand the end-to-end order lifecycle—from order receipt, verification, partner documentation validation, invoicing to final installation.
• Serve as the critical backup and escalation point during peak business periods to clear order fulfillment bottlenecks and resolve complex inventory/dispatch edge cases.

3. Cross-Functional Leadership & Team Management

• Partner with Zonal Business Heads to evaluate demand forecasts, site readiness, and local manpower availability.
• Drive operational alignment and coordination efficiency across Sales, Finance, Legal, and Customer Support functions

Education & Experience Requirements:

• Education: Bachelor’s degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related discipline from Tier 1 Institute . (An MBA / Post Graduate Degree in Operations or Supply Chain is preferred).
• Experience: 2 to 5 years of hands-on experience in Operations, Order Management, Supply Chain Operations, or Field Operations Delivery.
• Industry Background: Experience in EdTech, Consumer Durables, IT Hardware Distribution, or Tech-enabled Logistics is highly desirable.
• Analytical & Data-Driven: Advanced proficiency in MS Excel or Google Sheets (pivot tables, data modeling, reporting) with the ability to draw insights from complex operational datasets.
• Systems Familiarity: Working knowledge of ERPs, Order Management Systems (OMS), or CRM software (e.g., Salesforce, SAP, Zoho).
• Vendor & Partner Management: Proven ability to onboard, negotiate, and enforce SLAs with external logistics and service partners.
• Execution & Ownership: High attention to detail with a track record of driving cross-functional projects under strict timelines.
• Communication & Collaboration: Excellent written and verbal communication skills in English and regional languages to interact effectively with internal leadership and external clients/vendors.

Why Join Teachmint?

• Be part of a mission-driven company transforming education through technology.
• Work with high-impact teams solving real-world operational challenges.
• Gain exposure to large-scale nationwide operations and partner networks.
• Grow your career in a fast-paced, high-growth environment.

Join Teachmint and lead us in reshaping the future of education!

Kindly note that Teachmint Technologies is an equal opportunity employer.

We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits.

Teachmint Technologies strictly prohibits discrimination in the workplace based on colour, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins,