Manager, Network Operations

Publicis Groupe ANZ; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Epsilon is seeking a senior leader to drive operational excellence across our affiliate programs from Bengaluru, leading a diverse team of experts. You will ensure high-quality delivery, data integrity, and scalable processes while partnering with global stakeholders to align priorities and execution.

You will champion AI-enabled improvements, develop standardized workflows, and coach multi-level teams to enhance performance, collaboration, and client outcomes in a dynamic digital ecosystem.

Qualifications

• Graduate or postgraduate degree in any discipline.
• 8-12 years of experience in digital media or related roles.
• Experience in client servicing, campaign tracking and attribution, and client onboarding or technical integration preferred.

Responsibilities

• Drive operational excellence across affiliate programs with clear timelines and stakeholder alignment.
• Lead cross-functional initiatives across operations, client services, and additional functions.
• Identify and implement process improvements and AI-enabled solutions to enhance efficiency and scalability.
• Develop and maintain standardized workflows, documentation, and best practices.
• Lead, coach, and develop multi-level teams, including technical specialists.

Skills

Stakeholder comm

Strategic thinking

Cross-functional collab

People leadership

AI enablement

Business acumen

Program delivery

Education

Graduate or postgraduate degree in any discipline

Job description

Overview

About Business Unit:

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.

Role overview:

We are seeking a leader who is passionate about driving business growth, building scalable processes, and enabling cross-functional collaboration, while ensuring strong tracking, data integrity, and client servicing excellence.

This role is well-suited for individuals who are excited to lead and develop a team of technical experts and drive operational excellence through innovation and continuous improvement.

What will you enjoy in this role:

• Driving operational excellence and scalability across affiliate programs
• Leading cross-functional initiatives to deliver seamless, high-quality client outcomes
• Working with and gaining exposure to a diverse, multi-functional team across operations, sales, and client services

Responsibilities

• Operational Leadership & Delivery
  • Drive operational excellence across affiliate programs and ensure consistent, high-quality delivery
  • Lead end-to-end operational projects with clear timelines and stakeholder alignment
  • Ensure adherence to SLAs, delivery standards, and tracking/data integrity
  • Manage workload distribution and act as an escalation point for complex issues
• Cross-functional Collaboration & Execution
  • Lead cross-functional initiatives across operations, client services, and additional functions
  • Partner with global stakeholders to align on priorities and execution
  • Serve as a subject matter expert on affiliate platforms, tools, and processes
• Process Excellence & Strategic Impact
  • Identify and implement process improvements and AI-enabled solutions to enhance efficiency and scalability.
  • Drive operational initiatives aligned to business goals and revenue opportunities
  • Develop and maintain standardized workflows, documentation, and best practices
  • Support capacity planning and ensure operational continuity
• People Leadership & Capability Development
  • Lead, coach, and develop multi-level teams, including technical specialists
  • Drive performance management, engagement, and capability-building initiatives
  • Enable cross-team collaboration and flexible resource utilization

Qualifications

• Graduate or postgraduate degree in any discipline
• 8-12 years of relevant experience in digital media or related roles
• Experience in client servicing (account management), campaign tracking and attribution, and client onboarding or technical integration is preferred

Core Competencies:

• Stakeholder Communication and Influence
• Strategic Thinking and Data-driven Decision-Making
• Cross-functional Collaboration and Execution Excellence
• People Leadership and Capability Development
• AI Enablement, Innovation and Continuous Process Improvement
• Business Acumen and Change Leadership
• Program and Project Delivery Excellence

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.