Lead Program Compliance

Epsilon; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Epsilon, a global data, technology and services company, seeks a detail-oriented Lead Program Compliance professional in Bengaluru to strengthen our compliance operations.

You will review data, identify violations, and drive end-to-end compliance across advertiser programs. You will mentor analysts, coordinate with India and US teams, and help implement AI-enabled tooling to improve accuracy, speed, and consistency in daily reviews.

Qualifications

• 6–8 years of related experience in content auditing/digital media/client services
• Basic knowledge of Affiliate Marketing
• Excellent written and verbal communication
• Detail oriented with good time management
• Ability to follow SOPs and checklists
• Strong judgment in policy enforcement

Responsibilities

• Lead end‑to‑end compliance operations across multiple advertiser programs
• Own overall compliance delivery and proactively identify risks
• Escalation owner for complex high‑risk cases
• Oversee lifecycle of compliance issues from detection to resolution
• Collaborate with global partners to align priorities across regions
• Ensure readiness for new account transitions and tool rollouts
• Mentor and develop a team of analysts
• Drive hiring and ramp‑up of new team members
• Support capacity planning and resource allocation

Skills

Strong communication

Detail oriented

Self-motivated

Critical thinking

Time management

Multitasking

Adapt to change

SOP adherence

Education

Bachelor's degree

Tools

MS Office

Job description

About Business Unit:

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.

Overview

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.

Why We Are Looking For You

We are looking for a detail oriented and motivated individual who is eager to build a strong foundation in compliance operations. In this role, you will support day‑to‑day compliance execution by accurately reviewing data, identifying potential violations, and completing assigned tasks within defined timelines and quality standards. You should be comfortable working in a structured, process driven environment, open to learning new tools and workflows, and able to follow documented guidelines with a high level of accuracy. Candidates who demonstrate ownership, proactive communication, and a willingness to learn and grow within Program Compliance will be a strong fit for this role.

What You Will Enjoy In This Role

As a Lead Program Compliance, you will be an important member of the Program Compliance team, helping ensure advertiser promotions on the CJ Network align with client policies and industry standards. You will work with specialized compliance tools to review publisher activity, analyse data, and investigate promotional content for potential violations. This role offers hands‑on exposure to search and content monitoring technologies, opportunities to collaborate with local teams and US partners, and experience delivering insights through CJ's proprietary compliance platforms.

Responsibilities

• Lead end‑to‑end compliance operations across multiple advertiser programs, ensuring high‑quality delivery aligned to client and business priorities.
• Own overall compliance delivery by proactively identifying risks, resolving issues early, and safeguarding program integrity.
• Act as the escalation owner for complex and high‑risk compliance cases, driving clear, timely, and decisive resolutions.
• Oversee the full lifecycle of compliance issues—from detection and validation to resolution—ensuring consistent and gap‑free execution.
• Partner closely with global partners to align priorities and mitigate compliance risks and serve as a key bridge between India‑and US‑based teams, enabling seamless cross‑region coordination and execution.
• Own operational readiness for new account transitions and tool rollouts, ensuring minimal disruption to delivery.
• Build AI capability within the team by mentoring team members, sharing best practices, and fostering a culture of innovation and continuous learning.
• Continuously improve processes and ways of working, bringing a proactive, solution‑oriented approach to enhance efficiency and quality byusingg AI tools
• Lead, mentor, and develop a team of compliance analysts through clear expectations, coaching, and accountability.
• Conduct regular check ins, performance reviews, and career development conversations to support team growth and sustained performance.
• Drive hiring, onboarding, and successful ramp‑up of new team members to build a scalable, high‑performing team.
• Partner with leadership on capacity planning and resource allocation to support growth and changing business needs.

Qualifications

• A graduate in any discipline
• Requires 6 to 8 years of related experience and exposure in content auditing/digital media/client services role
• Basic knowledge of Affiliate Marketing
• Strong written and verbal communication skills
• Self-driven and laser-focused individual who takes the initiative to solve problems
• Thorough and detail oriented with excellent time-management and follow-through skills
• Strong written and verbal communication skills
• Critical thinking skills with the ability to understand and interpret policy
• Decisive with excellent judgment in policy enforcement
• Basic knowledge on MS office suite
• Adapt to the changing environment and deliver under pressure
• Ability of multitasking and emphasis on attention to detail
• Ability to follow defined SOPs and checklists

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real‑time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting‑edge solutions and forward‑thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer

Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.