Manager - Network Development

Mahindra And Mahindra Ltd.; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Mahindra And Mahindra Ltd. in Mumbai seeks a seasoned professional to establish and manage the channel network for Sales, Service and Spares across the zone. The role focuses on aligning dealer operations with MNAL standards and driving customer satisfaction.

You will coordinate with zonal teams to implement sales and service policies, deploy CRM initiatives at dealerships, and develop training modules for dealer sales and service staff. Minimum 8-12 years experience required.

Qualifications

• Minimum experience of 8–12 years in related dealership/channel domain.
• MBA or technical degree required.
• Experience implementing dealer standards and CRM systems.

Responsibilities

• Establish and manage channel network for Sales, Service and Spares.
• Ensure dealer compliance with MNAL operating standards.
• Coordinate with zonal teams for training and process deployment.
• Drive CSI, SSI measurements and dealer satisfaction.

Skills

Dealer Management

CRM initiatives

Sales training

Training modules

Education

MBA

Bachelor of Technology

Bachelor of Engineering

Job description

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Establish Channel Network for Sales, Service and Spares in the Zone which will meet customer expectations in terms of reach, technical assistance and training of the operators.Implementation of Sales process and Service delivery process through Zonal/Area Team for New Dealerships in their respective Zones.Implementation of Dealer Operating Standards and compliance for Sales and Service Infrastructure.Implementation of Centralized Dealer Management Systems (DMS) and deployment of other IT platforms.Ensure implementation and certification of dealerships as per MNAL Operating Standards (MOS.Coordinate with Zonal team for process and systems Training in their respective Zones.Coordinate with Zonal / Area Team for successful implementation of Sales and Service Policies of MNAL.Provide support to Zonal team / Channel for resolution of Dealer concerns and improve Dealer Satisfaction with MNAL.Identify job competency needs of various departmental heads of dealership.Have insight of measuring CSI, SSI.Guiding dealers in Making business plans and achieving targets.Developing Product and Sales training modules for Dealer sales and service team and successful rollout of training modules in tie up with professional agencies.Keep a track of the dealership infrastructure development as per the plan.Strengthen the dealer appointment process.Ensure dealer administration -policies and territory infringement etc.Ensure smooth dealer operations -working capital, tie up with financiers, marketing activities support, etc.Planning for dealer communications.Implement dealer performance audit and rewards program.Deploy dealer infra norms -Corporate Identity Standards.Complete planning, deployment and sustaining the CRM initiatives.Implementation of CRM systems at the dealerships to ensure speedy and effective complaint/feedback management.Creating CRM schemes for the different value segment of the customers

Preferred Industries

Education Qualification

MBA; Bachelors of Technology; Bachelor of Engineering

General Experience

Minimum experience of 8-12 years is required in related domain