Manager Market Engagement & Governance

Novartis India; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Novartis India seeks a senior professional to lead stakeholder governance and demand prioritization across markets and functions. You will coordinate governance forums, manage AI governance, and drive continuous improvement of service performance.

You will partner with technology, risk, legal, and compliance teams while maintaining strong stakeholder engagement, change management, and governance reporting. This role demands global, matrixed experience and strategic execution.

Qualifications

• 8–12 years of relevant experience at a Manager level.
• Experience in stakeholder engagement, governance, operations, business excellence, PMO, customer success, consulting, or related functions.
• Experience working in global, matrixed organizations with multiple stakeholder groups.
• Strong stakeholder management and customer engagement capability.
• Knowledge of demand governance, prioritization, and operational planning processes.
• Strong communication, facilitation, and influencing skills.
• Knowledge of GenAI, automation, and digital productivity solutions.

Responsibilities

• Act as primary point of contact for assigned markets, regions, and above‑country stakeholders.
• Gather, prioritize, and coordinate business requests through structured demand governance processes.
• Facilitate collaboration across BSI, CLS, DDIT, Finance, and partner functions.
• Ensure stakeholder needs are understood, addressed, and routed to appropriate teams.
• Support issue resolution and monitor stakeholder satisfaction with delivered solutions.
• Support demand intake, prioritization, and tracking across BSI service areas.
• Evaluate requests against business priorities, resource availability, and strategic goals.
• Maintain visibility of demand pipelines, resource requirements, risks, and dependencies.
• Support governance forums and decision‑making processes, ensuring transparency and consistency in prioritization and execution.
• Coordinate AI governance activities with technology, risk, legal, and compliance stakeholders.
• Manage AI governance processes, approvals, controls, and reporting frameworks.
• Monitor AI governance compliance, risk mitigation, and operational KPIs, driving corrective actions as needed.
• Manage stakeholder engagement, change management, training, and continuous improvement of the AI governance framework.
• Establish ongoing dialogue with stakeholders to understand satisfaction levels and business needs.
• Monitor adoption and effectiveness of BSI solutions and services.
• Support KPI development, reporting, and performance reviews for stakeholder engagement activities.
• Identify opportunities to improve customer experience, governance effectiveness, and service performance.
• Promote a customer‑centric culture across BSI Operations.
• Identify and implement process improvements that increase efficiency and transparency.
• Drive adoption of automation, GenAI, and digital productivity solutions.
• Support change‑management activities associated with new services, processes, and operating models.
• Contribute to competency development and best‑practice sharing across BSI Operations.
• Leverage AI tools such as Microsoft Copilot and AI Agents to improve productivity and stakeholder service.

Skills

Stakeholder management

Governance

Operations excellence

PMO

Customer engagement

Change management

Communication

Facilitation

Problem-solving

GenAI awareness

Job description

ROLE

• – Act as primary point of contact for assigned markets, regions, and above‑country stakeholders.
• – Gather, prioritize, and coordinate business requests through structured demand governance processes.
• – Facilitate collaboration across BSI, CLS, DDIT, Finance, and partner functions.
• – Ensure stakeholder needs are understood, addressed, and routed to appropriate teams.
• – Support issue resolution and monitor stakeholder satisfaction with delivered solutions.
• – Support demand intake, prioritization, and tracking across BSI service areas.
• – Evaluate requests against business priorities, resource availability, and strategic goals.
• – Maintain visibility of demand pipelines, resource requirements, risks, and dependencies.
• – Support governance forums and decision‑making processes, ensuring transparency and consistency in prioritization and execution.
• – Coordinate AI governance activities with technology, risk, legal, and compliance stakeholders.
• – Manage AI governance processes, approvals, controls, and reporting frameworks.
• – Monitor AI governance compliance, risk mitigation, and operational KPIs, driving corrective actions as needed.
• – Manage stakeholder engagement, change management, training, and continuous improvement of the AI governance framework.
• – Establish ongoing dialogue with stakeholders to understand satisfaction levels and business needs.
• – Monitor adoption and effectiveness of BSI solutions and services.
• – Support KPI development, reporting, and performance reviews for stakeholder engagement activities.
• – Identify opportunities to improve customer experience, governance effectiveness, and service performance.
• – Promote a customer‑centric culture across BSI Operations.
• – Identify and implement process improvements that increase efficiency and transparency.
• – Drive adoption of automation, GenAI, and digital productivity solutions.
• – Support change‑management activities associated with new services, processes, and operating models.
• – Contribute to competency development and best‑practice sharing across BSI Operations.
• – Leverage AI tools such as Microsoft Copilot and AI Agents to improve productivity and stakeholder service.

REQUIREMENTS

• – 8–12 years of relevant experience at a Manager level.
• – Experience in stakeholder engagement, governance, operations, business excellence, PMO, customer success, consulting, or related functions.
• – Experience working in global, matrixed organizations with multiple stakeholder groups.
• – Strong stakeholder management and customer engagement capability.
• – Understanding of demand governance, prioritization, and operational planning processes.
• – Strong communication, facilitation, and influencing skills.
• – Knowledge of operational excellence and continuous improvement methodologies.
• – Experience with KPI development, performance reporting, and stakeholder management reporting.
• – Ability to align business priorities with operational execution.
• – Strong problem‑solving and issue‑resolution skills.
• – Knowledge of GenAI, automation, and digital productivity solutions.
• – Good commercial awareness and understanding of International business operations.