Manager - Marine Project Support Administration Team

Lloyd's Register; Navi Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Lloyd’s Register in Mumbai, India, invites a seasoned Manager to lead the Marine Project Support Administration Team, overseeing project coordination, KPI performance, and knowledge management to deliver client-focused results.

You will recruit and develop the team, manage escalations, and ensure effective handovers while upholding safety, compliance and professional integrity across global operations. This is a permanent, full-time role in a collaborative, values-driven environment.

Qualifications

• Strong leadership and team-building capabilities.
• Experience in project support, coordination or administration.
• Excellent stakeholder management and communication skills.
• Ability to manage performance against KPIs and standards.
• Focus on continuous improvement and knowledge sharing.

Responsibilities

• Manage and develop the project support hub team, recruiting, engaging, and training.
• Oversee project coordination to ensure on-time delivery within scope and standards.
• Handle escalations and serve as a key contact for operational teams and handovers.
• Build and maintain relationships with senior stakeholders.
• Establish and monitor team KPIs, targets and performance standards.
• Drive continuous improvement of project support processes and knowledge management.
• Promote knowledge sharing and learning across global teams.
• Strengthen client centricity by understanding customer needs and delivering positive experiences.
• Ensure clear ownership handovers using defined processes and RACI principles.

Skills

Leadership

Team management

Project support

Stakeholder management

Communication

Performance management

Knowledge management

Health and safety

RACI ownership

Job description

Job Description:

Job ID: 41939
Location: Mumbai, India
Position Category: Administration/Business Support
Position Type: Employee Regular

Manager - Marine Project Support Administration Team

Lloyd’s Register

Location: Mumbai, India

What we’re looking for

We’re looking for a people-focused leader with solid project support, stakeholder management and communication skills, who can build effective teams, support client-centric work and continuous improvement, manage performance against KPIs, promote knowledge sharing and learning, and ensure effective ownership handovers, professional integrity, compliance and health and safety.

What we offer you

The opportunity to work for an organization that has a clear sense of purpose, is values-based and helps colleagues to develop professionally and personally through our range of people development programmes.

Full-time permanent role

The role

• Manage and develop the project support hub team, building capability through recruitment, engagement, performance management and training.
• Oversee the coordination and delivery of projects, ensuring they are delivered on time, within scope and to required standards.
• Manage escalations and act as a key point of contact for specified operational teams, ensuring effective communication and project handovers.
• Build and maintain good relationships with operational and senior stakeholders.
• Establish, monitor and manage team KPIs, targets and performance standards.
• Continuously improve project support processes to boost efficiency and effectiveness.
• Oversee knowledge management, ensuring critical knowledge is built, maintained, shared and applied globally.
• Promote a culture of continuous learning, knowledge sharing, accountability and effective performance.
• Strengthen client centricity by identifying customer needs and helping create positive customer experiences.
• Ensure clear ownership handovers in line with RACI, avoiding gaps or duplication across teams.
• Uphold professional integrity, internal procedures, legislation and continuous professional development.
• Ensure compliance with health and safety requirements, including risk management, appropriate controls, training, resources, performance monitoring and corrective/preventative actions.

What you bring

• Leadership and team management skills, along with the ability to expand team capacity and cultivate a productive workplace culture.
• Experience in project support, coordination or administration, particularly across multiple teams or workstreams.
• Effective stakeholder-management and communication skills, including the ability to work effectively with senior stakeholders.
• The ability to manage performance against KPIs, targets and established standards.
• A forward-thinking approach to improving processes and operational efficiency.
• Effective knowledge-management and knowledge-sharing capabilities.
• A client-centric approach, with a focus on understanding and responding to customer needs.
• The ability to establish clear accountability and manage effective handovers between teams using defined processes and RACI principles.
• A clear commitment to professional integrity, compliance and continuous professional development.
• An understanding of health and safety responsibilities, risk management, and the importance of creating a safe working environment.

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is motivated and willing to take initiative
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

#LI-KC1 #LI-Hybrid

About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply.

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them!

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you dont tick every box in these ads, please dont rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.

We care, we share, we do the right thing.

Diversity and Inclusion at Lloyds Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacanciesoffering an interview to disabled people who meet the minimum criteriafor the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-termhealth condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyds Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities)