Manager - Management Information Systems (MIS)

SBI Payment Services Pvt. Ltd.; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

SBI Card is a leading credit card issuer in India; this MIS Manager role focuses on data analytics, reporting, and BI solution delivery. You will own data observability, analytics and dashboard requirements within the SBI Card Data Lake, building insights that drive business decisions.

The role emphasizes data-driven decision making, collaboration with cross-functional teams, and ongoing upskilling in BI tools and data warehousing best practices.

Qualifications

• University degree in Computer Science, Data Science, Statistics or related field.
• Experience with BI tools and data visualization.
• Strong knowledge of SQL and data analysis languages.

Responsibilities

• Develop and maintain BI reports, dashboards and KPIs.
• Analyze large datasets to generate actionable insights for the credit card business.
• Collaborate with cross-functional teams to translate business needs into analytics solutions.
• Ensure data quality, governance and integrity across the data warehouse.

Skills

Data analysis

SQL

Python

Communication

Education

Degree in CS/DS/Statistics

Tools

Power BI

Tableau

QlikView

SQL

Job description

Manager - MIS

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.

Dynamic, Inclusive and Diverse team culture

Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework.

Role Purpose

This role is responsible for day-to-day operations of the function including catering to data service requests, data observability, Analytics, insight generation and Dashboard/MIS requirements while owning the business data within the SBI Card Data Lake.

Role Accountability

This role will involve development and implementation of BI solutions that support data-driven decision-making for our credit card business. Candidate with a strong background in data analytics and a decent understanding of the financial services industry.

Key Responsibilities

• Data Analysis & Reporting: Collect, analyze, and interpret large datasets to generate actionable insights related to credit card products, customer behavior, and financial performance.
• Develop and maintain regular reports, dashboards, and key performance indicators (KPIs) that track and analyze business performance.
• Present data insights to management and relevant teams, ensuring clear and effective communication of findings.
• Data Visualization & Insights Generation: Design and build interactive dashboards and visualizations using BI tools (e.g., Power BI, Tableau) to enhance data accessibility for stakeholders.
• Perform ad-hoc analysis to identify business opportunities, trends, and potential risks within the credit card portfolio.
• Work with the Manager and other stakeholders to identify areas for improvement and provide data-driven recommendations.
• Data Management & Integrity: Ensure data quality and accuracy by following best practices in data governance, validation, and cleansing.
• Assist in maintaining and enhancing the company’s data warehouse and reporting structures, ensuring that all relevant data is up-to-date and accessible.
• Identify and troubleshoot data discrepancies or issues and provide solutions to ensure data integrity.
• Collaboration with Cross-Functional Teams: Collaborate with various departments, to understand business needs and provide actionable insights.
• Support in implementing new BI tools, processes, and technologies across the organization.
• Partner with business teams to define key metrics and develop reporting structures for ongoing performance monitoring.
• Continuous Improvement & Learning: Stay updated on the latest trends, tools, and technologies in business intelligence and analytics.
• Identify opportunities to automate or streamline data collection, analysis, and reporting processes.
• Contribute to ongoing process improvements and enhance the BI team’s capabilities.

Measures of Success

• Deliver data projects MIS, Reports and dashboards on Time and accurately to drive business decision making.
• Deliver Actionable insights to business for decision making.
• Deliver on data extraction and other service tickets within SLA.

Technical Skills / Experience / Certifications

• Proficiency in BI tools (e.g., Power BI, Tableau, QlikView) and data analysis tools (e.g., SQL, Python, R).
• Experience in data visualization and storytelling to communicate insights effectively.
• Strong knowledge of data warehousing, ETL processes, and database management is a plus.
• Strong understanding of financial metrics and KPIs related to credit card businesses (e.g., delinquency rates, card utilization, profitability).
• Strategic & Lateral thinking and capability to come up with new ideas.
• Proficiency with statistical and data software languages.

Competencies critical to the role

Ability to multi-task, work with cross-functional teams Communication & Presentation skills. Analytical Skills and an eye for detail Strategic & Lateral thinking and capability to come up with new ideas Commitment towards continuous learning Strong communication skills, with the ability to present findings to both technical and non-technical stakeholders.

Qualification

Graduate or Postgraduate in Computer Science, Data Science, Statistics, Data Analytics or related fields.

Preferred Industry

BFSI Experience Level Mid Level