Manager - Logistics

PAPL Connect Plus; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

PAPL Connect Plus is seeking a logistics operations professional to oversee day-to-day C&F agents and ensure strict adherence to SOPs across the region. The role focuses on inbound receipts, storage, dispatches, manpower deployment, and asset utilization in alignment with SLAs.

The candidate will drive productivity, cost control, and operational discipline, review C&F billing, validate claims, and maintain inventory accuracy via cycle counts and audits.

Qualifications

• Experience overseeing C&F agents and ensuring SOP compliance across regions.
• Ability to manage inbound receipts, storage, dispatches, manpower, and asset utilization per SLAs.
• Experience driving productivity, cost control, and operational discipline across multiple locations.
• Experience reviewing C&F billing, validating claims, and ensuring contractual adherence.

Responsibilities

• Oversee day-to-day operations of C&F agents across the region.
• Ensure stock levels and inventory accuracy through cycle counts and audits.
• Monitor stock ageing, obsolescence, and damages; investigate variances and take corrective actions.
• Track KPIs such as OTIF, delivery adherence, and service levels; drive improvements.

Skills

C&F operations

SOP compliance

Inventory management

Cost control

Vendor & transporter coordination

Audit & governance

KPI tracking & reporting

Tools

IT systems

Job description

• Oversee day-to-day operations of C&Fagents across the region to ensure compliance with company SOPs.
• Ensure inbound receipts, storage,dispatches, manpower deployment, and asset utilization are as per agreedSLAs.
• Drive productivity, cost control, andoperational discipline at all C&F locations.
• Review and finalize C&F billing,validate claims, and ensure adherence to contractual terms.
• Maintain optimal inventory levels atC&Fs and redistribution points aligned with sales forecasts and plantsupply plans.
• Monitor stock ageing, slow/non-movinginventory, damages, expiries, and obsolescence.
• Ensure 100% inventory accuracy throughcycle counts and periodic physical stock audits.
• Investigate and close stock variances,shortages, and excesses with root cause analysis and corrective actions.

3. OrderManagement & Customer Service

• Ensure order processing, allocation, anddispatch are executed within defined TATs.
• Coordinate with Sales, Planning, andC&Fs to manage order prioritization during peak demand.
• Track order fill rate, OTIF(On-Time-In-Full), delivery adherence, and resolve customer complaints.
• Drive service improvements throughexception management and proactive communication.
• Manage secondary freight operations fromC&F to distributors/retailers.
• Lead transporter onboarding, lanefinalization, and rate negotiations to optimize cost-to-serve.
• Monitor freight adherence, vehicleplacement, turnaround time, and delivery performance.
• Control freight costs through routeoptimization, load consolidation, and productivity improvements.

5.Compliance, Audits & Governance

• Ensure compliance with statutory,taxation, food safety, and internal control requirements.
• Conduct regular audits of C&Fs,transporters, and logistics processes.
• Close audit observations withintimelines and implements preventive controls.
• Ensure adherence to company policies,safety norms, and risk management practices.

6. SupplyNetwork Design & Optimization

• Support regional supply network designincluding location, addition, consolidation, or rationalization ofC&Fs and redistribution points based on volume growth, servicerequirements, and cost-to-serve analysis.
• Evaluate depot-to-market reach, deliverylead times, and freight economics to improve network efficiency andresponsiveness.
• Lead end-to-end onboarding of newC&F agents, including site evaluation, commercial finalization, systemreadiness, and SOP deployment.
• Assess infrastructure adequacy(warehouse space, handling equipment, manpower, IT systems, safety norms)before onboarding.
• Ensure seamless transition duringC&F changeovers, including inventory handover, transporter alignment,and customer communication.
• Train C&F teams on companyprocesses, compliance requirements, inventory controls, and servicestandards.
• Periodically evaluate C&Fperformance and capability; recommend continuation, expansion, orreplacement based on SLA adherence and audit outcomes.

7.Performance Management & Reporting

• Track and publish regional logisticsKPIs including:
  • Inventory accuracy &DOH
  • OTIF / service level
  • Secondary freight cost percase
  • C&F productivity &compliance
• Drive continuous improvement initiativesto improve service, cost, and control.