Manager, Learning Design & Program Management

ETS; Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Volunteer PTO

Job summary

ETS is seeking a Manager, Learning Design & Program Management in Delhi to drive AI-enabled learning content and manage talent programs end-to-end. You will oversee design, logistics, and delivery across multiple formats, while ensuring robust data reporting and system administration of LMS and HR modules.

You will partner with HR, business units, and geographies to scale programs, improve processes, and support audits with data-driven insights.

Qualifications

• 5+ years in learning design, L&D, or talent program management.
• Demonstrable instructional design portfolio, including AI-enabled content.
• Experience running cohort-based or enterprise programs at scale.
• Hands-on experience with LMS or HR talent modules.
• Strong data analysis and reporting skills (Excel, dashboards).
• Excellent written communication and organization.
• Ability to partner across HR, business units and geographies.

Responsibilities

• Design and deliver AI-enabled learning content across live, digital and blended formats.
• Oversee talent program operations: cohorts, calendars, communications, logistics, and tracking.
• Run day-to-day talent systems, including LMS and HR modules, and data quality.
• Develop compliance training campaigns and track completions for audits.
• Create dashboards and reports for stakeholders and leaders.

Skills

Learning design

Learning & development

Program management

Cross-functional collaboration

Data analysis

Communication

Stakeholder management

Education

Certifications in instructional design or PM

Tools

Workday

Job description

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 80 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, ACT solidifies our impact in higher Ed and Workskills while Edusoft enhances our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Role: Manager, Learning Design & Program Management

As Manager, Learning Design & Program Management, you will be the engine room of the Talent Management & Learning team. You will use AI to design and build personalized learning content, and you will run the operations behind every talent program (cohorts, calendars, communications, logistics, and participant tracking) so programs land on time across the portfolio. Where many organizations buy, ETS builds, and this role is how we build. You will also own the day-to-day running of our talent systems once they are live, including the Workday talent modules, the learning platform, the survey platform, and our skills data, along with the compliance training campaigns that run on them. You will produce the data and reporting that the team, HR Business Partners, and leaders rely on, and over time you will take on the running of our existing assessments. This is a transversal role by design. You will support every area the team owns (leadership and management development, AI and skills enablement, and employee experience and growth), with a growth path toward owning programs end to end. The role carries a strong cross-functional implementation mandate, partnering across HR functions, business units, and geographies. This role reports to the AVP, Talent Management & Learning.

AI-Enabled Learning Design & Content Design and Build

Use AI tools to produce and personalize content quickly and to a high standard, turning source material such as guides, policies, and decks into engaging formats: short videos, audio, digital modules, and job aids.

Apply sound instructional design and adult learning principles across live, digital, and blended formats, and develop facilitator guides and participant materials.

Program Management (Across the Talent Portfolio)

Run the operations behind every talent program: cohorts, calendars, communications, logistics, vendor coordination, and participant tracking.

Talent Systems (Day-to-Day Running)

Once the systems are live, own their day-to-day running: the HR system's talent modules (performance, learning, talent), the learning platform, the survey platform, and skills data.

Manage catalogs, assignments, user support, data quality, and release testing, working with HR systems, IT, and vendors. Work alongside the team's systems lead during the implementation of the new HR system and take over steady-state administration after go-live.

Compliance Training

Deploy and monitor enterprise compliance training campaigns (e.g., information security, harassment prevention, workplace safety, and client-required programs) across ETS and its subsidiaries.

Track completions, manage reminders and escalations, and maintain audit-ready records for internal and external audits.

Data & Reporting

Produce the dashboards and reports the team, HR Business Partners, and leaders use: program participation and completion, learning activity, compliance status, survey results, and performance cycle progress.

Keep data clean and consistent across systems so reporting is trusted.

Assessments

Over time, take on the running of existing assessments (e.g., strengths and leadership assessments): access codes, scheduling, reporting, and participant support.

Continuous Improvement & Cross-Functional Implementation

Gather feedback and results for each program and fold what is learned into the next cycle. Partner across HR functions, business units, and geographies to implement programs end to end, balancing enterprise consistency with local needs.

Required

• Significant experience (5+ years) in learning design, learning and development, or talent program management, ideally in a global or matrixed organization.
• Demonstrated instructional design capability, with a portfolio of learning experiences or content built in-house, including examples built with AI tools.
• Experience running cohort-based or enterprise programs at scale, including communications, logistics, and participant tracking.
• Hands‑on experience administering a learning management system or the talent modules of an HR system.
• Strong data analysis and reporting skills (Excel or similar; dashboard tools a plus).
• Excellent written communication and organization.
• Ability to partner across HR, business units, and geographies to implement programs end to end.

Preferred

• Experience with Workday talent or learning modules.
• Experience running compliance training campaigns and supporting audits.
• Experience administering survey platforms or assessments.
• Video, audio, or multimedia production skills.
• Professional certifications in instructional design, project management, or HR (e.g., ATD, CPTD, PMP, SHRM, CIPD) are a plus but not required.

Knowledge / Skills

• AI-Enabled Content Creation: Hands‑on skill using AI tools to draft, design, and produce learning content (text, video, audio, interactive), with good judgment about quality and responsible use.
• Learning Experience Design: Strong instructional design across live, digital, and blended formats; able to take a program from concept to polished, ready‑to‑deliver materials.
• Program & Project Management: Runs several programs at once with clear plans, calendars, communications, and follow‑through.
• Talent Systems Fluency: Comfortable administering HR and learning systems (HCM talent modules, LMS, survey tools) and solving user and data issues.
• Data & Reporting: Builds clear dashboards and reports and explains what the numbers mean.
• Compliance Rigor: Careful attention to tracking, documentation, and audit readiness.
• Communication: Writes clearly for program audiences and works well with facilitators, vendors, and participants.
• Collaboration & Service Mindset: Supports several internal partners at once and manages competing requests through clear priorities.
• Adaptability & Resilience: Pivots quickly as priorities shift while keeping quality high in a fast‑moving, global environment.
• Ownership: Builds end to end in an environment where structures are still forming, and grows toward leading programs.

ETS is Mission Driven and Action Oriented

We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!

As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

Compensation & Benefits

The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

Equal Opportunity Employer

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.