Manager, Learning Design & Program Management

ETS; Gurugram District; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

ETS seeks a Manager of Learning Design & Program Management to drive AI-enabled content creation for learning experiences and to manage day-to-day operations of talent programs across contingents.

You will own system administration of HR/talent modules, LMS, surveys, and data reporting to support HR partners and leaders with insights and compliance training campaigns across ETS and subsidiaries.

Qualifications

• 5+ years in learning design, L&D, or talent program management in a global/matrixed org.
• Demonstrated instructional design with AI-enabled content.
• Experience running cohort-based or enterprise programs at scale.
• Hands-on experience administering an LMS or HR/talent modules.
• Strong data analysis and reporting skills (Excel or dashboards).
• Excellent written communication and organization.
• Ability to partner across HR, BUs, and geographies to implement programs end to end.

Responsibilities

• Design and build in-house learning experiences and content using AI.
• Run operations behind talent programs: cohorts, calendars, communications, logistics, tracking.

Skills

AI tools usage

Instructional design

Project management

Data analysis & reporting

Written communication

Cross-functional collaboration

Tools

Workday Talent modules

LMS (Learning Management System)

Survey platforms

Video/Audio production tools

Job description

About ETS:

ETS is a global education and talent solutions organization driven by our mission to empower human progress through the science of measurement. We are at an exciting and pivotal moment, rapidly expanding our focus beyond traditional assessments into dynamic learning and skills development solutions, championing a future‑ready, AI‑powered, skills‑based economy. Our Human Progress Commitment pledges to prepare over 100 million people for the next generation of jobs by 2035, leveraging our deep research in psychometrics, innovative solutions, and global partnerships to drive equity, opportunity, and impactful outcomes worldwide.

Job Description:

As Manager, Learning Design & Program Management, you will be the engine room of the Talent Management & Learning team. You will use AI to design and build personalized learning content, and you will run the operations behind every talent program (cohorts, calendars, communications, logistics, and participant tracking) so programs land on time across the portfolio. Where many organizations buy, ETS builds, and this role is how we build. You will also own the day‑to‑day running of our talent systems once they are live, including the Workday talent modules, the learning platform, the survey platform, and our skills data, along with the compliance training campaigns that run on them. You will produce the data and reporting that the team, HR Business Partners, and leaders rely on, and over time you will take on the running of our existing assessments. This is a transversal role by design. You will support every area the team owns (leadership and management development, AI and skills enablement, and employee experience and growth), with a growth path toward owning programs end to end. The role carries a strong cross‑functional implementation mandate, partnering across HR functions, business units, and geographies. This role reports to the AVP, Talent Management & Learning.

AI-Enabled Learning Design & Content

Design and build in‑house learning experiences, learning paths, and program content (manager and leadership development, AI and skills enablement, onboarding, performance and growth), favoring internal builds over off‑the‑shelf purchases. Use AI tools to produce and personalize content quickly and to a high standard, turning source material such as guides, policies, and decks into engaging formats: short videos, audio, digital modules, and job aids. Apply sound instructional design and adult learning principles across live, digital, and blended formats, and develop facilitator guides and participant materials.

Program Management Across the Talent Portfolio

Run the operations behind every talent program: cohorts, calendars, communications, logistics, vendor coordination, and participant tracking. Maintain one portfolio calendar across the team so programs land on time and do not collide. Manage several cohort‑based programs running at the same time, such as people manager programs, emerging leader cohorts, and AI champion networks, from enrollment through completion and feedback.

Talent Systems (Day-to-Day Running)

Once the systems are live, own their day‑to‑day running: the HR system's talent modules (performance, learning, talent), the learning platform, the survey platform, and skills data. Manage catalogs, assignments, user support, data quality, and release testing, working with HR systems, IT, and vendors. Work alongside the team's systems lead during the implementation of the new HR system and take over steady‑state administration after go‑live.

Compliance Training

Deploy and monitor enterprise compliance training campaigns (e.g., information security, harassment prevention, workplace safety, and client‑required programs) across ETS and its subsidiaries. Track completions, manage reminders and escalations, and maintain audit‑ready records for internal and external audits.

Data & Reporting

Produce the dashboards and reports the team, HR Business Partners, and leaders use: program participation and completion, learning activity, compliance status, survey results, and performance cycle progress. Keep data clean and consistent across systems so reporting is trusted.

Assessments

Over time, take on the running of existing assessments (e.g., strengths and leadership assessments): access codes, scheduling, reporting, and participant support.

Continuous Improvement & Cross‑Functional Implementation

Gather feedback and results for each program and fold what is learned into the next cycle. Partner across HR functions, business units, and geographies to implement programs end to end, balancing enterprise consistency with local needs.

Required Experience:

• Significant experience (5+ years) in learning design, learning and development, or talent program management, ideally in a global or matrixed organization.
• Demonstrated instructional design capability, with a portfolio of learning experiences or content built in‑house, including examples built with AI tools.
• Experience running cohort‑based or enterprise programs at scale, including communications, logistics, and participant tracking.
• Hands‑on experience administering a learning management system or the talent modules of an HR system.
• Strong data analysis and reporting skills (Excel or similar; dashboard tools a plus).
• Excellent written communication and organization.
• Ability to partner across HR, business units, and geographies to implement programs end to end.

Preferred:

• Experience with Workday talent or learning modules.
• Experience running compliance training campaigns and supporting audits.
• Experience administering survey platforms or assessments.
• Video, audio, or multimedia production skills.
• Professional certifications in instructional design, project management, or HR (e.g., ATD, CPTD, PMP, SHRM, CIPD) are a plus but not required.

Knowledge/Skills

• AI-Enabled Content Creation: Hands‑on skill using AI tools to draft, design, and produce learning content (text, video, audio, interactive), with good judgment about quality and responsible use.
• Learning Experience Design: Strong instructional design across live, digital, and blended formats; able to take a program from concept to polished, ready‑to‑deliver materials.
• Program & Project Management: Runs several programs at once with clear plans, calendars, communications, and follow‑through.
• Talent Systems Fluency: Comfortable administering HR and learning systems (HCM talent modules, LMS, survey tools) and solving user and data issues.
• Data & Reporting: Builds clear dashboards and reports and explains what the numbers mean.
• Compliance Rigor: Careful attention to tracking, documentation, and audit readiness.
• Communication: Writes clearly for program audiences and works well with facilitators, vendors, and participants.
• Collaboration & Service Mindset: Supports several internal partners at once and manages competing requests through clear priorities.
• Adaptability & Resilience: Pivots quickly as priorities shift while keeping quality high in a fast‑moving, global environment.
• Ownership: Builds end to end in an environment where structures are still forming, and grows toward leading programs.