Manager/Lead Engineering Services

Michael Page; South Goa District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Michael Page is seeking a Manager Engineering Services for a pan-India leadership role in the healthcare diagnostics space, based in Goa, India. You will oversee engineering services and post-sales support across regions, mentor regional teams, ensure PPM and uptime, and drive service revenue through AMC/CMC contracts and spare parts management.

The role requires strong technical expertise in device servicing, maintenance, and escalation management, with a track record of leading large field

Qualifications

• Proven experience in managing large field service teams across regions.
• Strong technical expertise in device servicing, troubleshooting, and maintenance.
• Strategic, result-driven leader with experience in driving service operations and revenue growth.
• Experience in medical devices industry

Responsibilities

• Lead and oversee pan-India engineering services and post-sales support operations
• Manage and mentor regional teams to ensure service excellence and uptime of devices
• Ensure timely execution of Planned Preventive Maintenance (PPM) and breakdown support
• Monitor device performance, handle escalations, and drive customer satisfaction
• Drive service revenue through AMC/CMC contracts and spare parts management
• Coordinate with cross-functional teams (product, application support, sales) for issue resolution and business growth
• Develop and deliver technical training programs for field service teams and end users
• Maintain documentation standards and ensure compliance with quality and operational processes

Skills

Field service management

Medical devices

Team leadership

Job description

• Lead nationwide service ops
• High-impact customer role

About Our Client

A fast-growing diagnostics and healthcare technology company, the organization specializes in innovative molecular diagnostic solutions with a strong presence across India. With a large installed base of devices and expanding footprint, it is focused on delivering high-quality, reliable, and scalable post-sales service support to both public and private healthcare sectors.

Job Description

• Lead and oversee pan-India engineering services and post-sales support operations
• Manage and mentor regional teams to ensure service excellence and uptime of devices
• Ensure timely execution of Planned Preventive Maintenance (PPM) and breakdown support
• Monitor device performance, handle escalations, and drive customer satisfaction
• Drive service revenue through AMC/CMC contracts and spare parts management
• Coordinate with cross-functional teams (product, application support, sales) for issue resolution and business growth
• Develop and deliver technical training programs for field service teams and end users
• Maintain documentation standards and ensure compliance with quality and operational processes

The Successful Applicant

A successful Manager Engineering Services should have:

• Proven experience in managing large field service teams across regions
• Strong technical expertise in device servicing, troubleshooting, and maintenance
• Strategic, result-driven leader with experience in driving service operations and revenue growth
• Experience in medical devices industry

What's on Offer

• Opportunity to lead a high-impact, pan-India service function
• Work with a rapidly growing organization in the healthcare technology space
• Drive both operational excellence and service growth through service strategy
• Strong visibility with senior leadership and opportunity for career advancement

If you are looking to advance your career as a Manager Engineering Services in the healthcare industry, this role in South Goa offers a rewarding opportunity. Apply now to join a leading organisation making strides in health solutions.