Manager - JW Incharge

Aditya Institute Of Management Studies Research; Nagpur District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Jaquar World (JW) seeks an Incharge to engage walk-in customers, educate them on CBS/CLS, and guide their buying journey. You will coordinate with the sales team to follow up leads and convert them into sales, while promoting new products and maintaining showroom standards.

The role requires strong communication, brand-building experience, and a proven ability to hit revenue targets in a luxury retail environment. On-site position with a focus on customer satisfaction and inventory accuracy.

Qualifications

• Graduate/MBA with relevant sales experience in luxury retail or high-end segments.
• Proven ability to drive revenue and meet sales targets.
• Experience in brand building and CRM preferred.

Responsibilities

• Engage with walk-in customers and educate them on CBS/CLS offerings.
• Lead customers through the buying journey and coordinate with sales for follow-up.
• Gather and provide leads to the sales team for conversion.
• Promote new products and highlight unique selling points.
• Ensure display adherence and stock accuracy at OC.
• Achieve CBS revenue targets across verticals and drive sales closures.

Skills

Luxury retail

Sales leadership

Lead generation

Customer relationship mgmt

Negotiation skills

Communication skills

Market development

Education

MBA

Bachelor's degree

Job description

As JW Incharge, you will be the face of the Jaquar brand at the Jaquar World (JW). Your primary responsibility will be to engage with customers, ensuring they have a comprehensive and enriching experience with our Complete Bathing Solutions (CBS) and Complete Lighting Solutions (CLS). You will be instrumental in educating customers about our products, guiding them through their buying journey, and coordinating with the sales team to follow up and convert leads into sales.

Key Responsibilities

• Engage with walk-in customers, making them feel comfortable and educating them on CBS/CLS offerings
• Provide customers with a full Jaquar bathing experience, showcasing the value and benefits of our product range
• Gather and provide customer leads to the sales team for follow-up and conversion
• Ensure the sales team follows up with customers after their OC visit, guiding them through to the purchase
• Introduce and promote new products, educating customers on their benefits and unique selling points
• Ensure customer satisfaction meets or exceeds targeted levels
• Educate customers about our complete product range, including USPs, competition benchmarking, and value propositions
• Assist customers in locating the nearest dealers for their convenience
• Support sales efforts by ensuring targeted customer conversions and driving sales across different CBS and CLS verticals
• Manage the display of Jaquar products at OC according to VM guidelines, and provide feedback on product displays
• Maintain the highest standards of cleanliness and upkeep at the OC
• Manage OC inventory, ensuring 100% stock accuracy and timely stock reconciliation
• Ensure CBS revenue generation for different verticals as per defined targets
• Coordinate, collaborate with various stake holders for site visits, material availability sales closure

Key Attributes

• Prior experience in luxury retail or high-end segment sales
• Strong ability to identify and create customer needs, offering tailored solutions
• Ability to generate leads, support sales conversions, and achieve defined sales targets
• Proven track record in brand building and customer relationship management
• Excellent communication skills to effectively engage with customers and the sales team

Competencies

• Negotiation Skills
• Presentation Skills
• Competitor Analysis and Market Development
• Customer Focus

Qualifications and Experience

• Education:

• Graduate / MBA
• Additional certifications in sales or marketing are a plus

• Experience:

• 8-12 years of experience in sales management, preferably in the bathroom solutions or lighting industry
• Proven track record in driving revenue and achieving sales targets

• Skills:

• Strong analytical skills
• Flexibility, adaptability, and a proactive approach to problem-solving
• Effective communication and coordination
• Customer relationship management
• Attention to detail