Manager - IT Operations

Parag Parikh Financial Advisory Services(PPFAS); Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Parag Parikh Financial Advisory Services (PPFAS) is seeking a Manager - IT Operations to oversee the enterprise IT ecosystem, including M365, Entra ID, Intune, AD, Exchange Online, and networking infrastructure. The role emphasizes security, governance, and operational resilience across compliance-driven environments.

You will manage incident response, DR tests, vendor relationships, and continuous improvement of applications, data protection, and backup strategies while ensuring availability

Qualifications

• Bachelor's degree or higher in IT, CS, Engineering, Information Systems, or related discipline.
• 5-8 years of experience in IT Operations, Enterprise Systems Administration, Infrastructure Management, Application Administration, or Information Security Operations.
• Experience in compliance-driven or regulated environments is preferred.

Responsibilities

• Oversee Identity Access Management including lifecycle, PAM, CA, MFA, and Zero Trust controls.
• Administer and support enterprise applications like CRM, HRMS, Attendance, Service Desk, ensuring availability and security.
• Collaborate on governance, risk mitigation, vulnerability remediation, audit readiness, and incident response activities.
• Manage enterprise network operations including firewalls, routers, switches, VPNs, SD-WAN, and wireless infrastructure.
• Oversee backup, recovery, DR testing, business continuity planning, and runbooks documentation.
• Drive automation, process optimization, and adherence to Incident, Change, and Access Management processes.

Skills

Microsoft 365

Microsoft Entra ID

Intune

Active Directory

Exchange Online

IAM

Conditional Access

MFA

PAM

DLP

DPDPA Controls

Enterprise Application Administration

Windows Server Administration

Network Administration

Backup Recovery

IT Governance

Reporting MIS

Education

Bachelor's degree in Information Technology / Computer Science / Engineering / Information Systems

Tools

SIEM Platforms

PowerShell

API Integrations

AWS

Azure

Job description

Job Summary

As Manager - IT Operations, you will be responsible for the administration, security, governance, and operational excellence of the organizations enterprise IT ecosystem, including Microsoft 365, Microsoft Entra ID, Intune, Active Directory, Enterprise applications, Network infrastructure, Backup platforms, and Compliance controls. The role requires an L2/L3-level technology professional capable of managing business-critical systems while ensuring availability, security, regulatory compliance, and operational resilience.

Key Responsibilities

Identity Access Management

• Administer Microsoft 365, Entra ID, Active Directory, Exchange Online, and Intune.
• Manage user and asset lifecycle, access governance, privileged access management (PAM), MFA, Conditional Access, and Zero Trust controls.
• Conduct periodic access reviews, entitlement audits, and privilege validation exercises.

Enterprise Applications

• Administer and support CRM, HRMS, Attendance, Service Desk, and other business applications.
• Manage configurations, workflows, integrations, user permissions, upgrades, and application security.
• Ensure application availability, performance, and continuous improvement.

Information Security Compliance

• Implement and manage Data Loss Prevention (DLP) controls and support DPDPA compliance requirements.
• Collaborate with Information Security teams on governance, risk mitigation, vulnerability remediation, audit readiness, VAPT closure, and incident response activities.
• Monitor compliance with organizational security standards and policies.

Network, Infrastructure Business Continuity

• Oversee enterprise network operations including firewalls, routers, switches, VPNs, SD-WAN, wireless infrastructure, and internet connectivity.
• Manage backup, recovery, disaster recovery testing, business continuity planning, operational runbooks SOP, and recovery documentation.
• Support infrastructure modernization, cloud adoption, and operational resilience initiatives.

Governance Vendor Management

• Maintain operational dashboards, MIS, compliance reports, service metrics, and management reviews.
• Ensure adherence to Incident, Change, Problem, and Access Management processes.
• Drive automation, process optimization, and operational governance initiatives.
• Manage relationships with OEMs, vendors, service providers, and implementation partners while supporting technology upgrades, renewals, and escalations.

Qualifications Experience

• Bachelor s Degree or higher in Information Technology, Computer Science, Engineering, Information Systems, or related discipline.
• 5-8 years of experience in IT Operations, Enterprise Systems Administration, Infrastructure Management, Application Administration, or Information Security Operations.
• Experience managing enterprise platforms in compliance-driven or regulated environments is preferred.

Mandatory Technical Skills

Microsoft 365 - Microsoft Entra ID - Intune - Active Directory - Exchange Online - IAM - Conditional Access - MFA - PAM - DLP - DPDPA Controls - Enterprise Application Administration - Windows Server Administration - Network Administration (Firewalls, Routers, Switches, VPNs, Wireless) - Backup Recovery - IT Governance Operational Controls - Reporting MIS.

Preferred Skills Certifications

Skills: Microsoft Purview, Microsoft Defender, SIEM Platforms, PowerShell Automation, API Integrations, AWS/Azure, ITIL Framework, ISO 27001, CRM Administration.

Certifications: Microsoft 365 Administrator Expert, Identity Access Administrator, Security Administrator, Intune Administrator, ITIL Foundation/ITIL 4.

Core Competencies

Strong ownership, analytical and problem-solving skills, enterprise operations expertise, stakeholder and vendor management, documentation and reporting excellence, independent decision-making ability, accountability, integrity, and attention to detail.

Working Conditions

Participation in maintenance windows, audits, security incidents, disaster recovery exercises, and occasional travel to branch offices, datacentres, or vendor locations may be required.