Manager IT

Oxiliry; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Oxiliry in Hyderabad, India seeks a senior IT Operations leader to own service delivery and drive IT reliability across networks, cloud, and security. You will lead teams, coordinate with engineering and support, and apply ITIL practices to real-world incidents and changes.

Qualifications include 8+ years in IT, ITIL 4 Foundation, and hands-on with monitoring tools and AI-based IT ops. A strong customer-success track record is required.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 8+ years in IT including 4+ years leading service delivery or IT operations.
• Proven customer success track record with measurable results.
• ITIL 4 Foundation certification and the judgment to apply it practically.
• Strong knowledge of Microsoft 365, Entra ID, networking (VPNs, routers, switches, firewalls), cloud, and security operations.
• Strong knowledge of RTSP, its applications in CCTV/video monitoring environment and DVR/NVR network infrastructure.
• Hands-on experience with Kaseya, Cacti, Zabbix, and SIEM platforms, plus practical use of AI in IT operations.
• A history of coaching teams to communicate better and work more carefully.

Skills

8+ years IT experience

4+ years leading service delivery orIT

Customer success track record

ITIL 4 Foundation

ITIL 4 Managing Professional

Microsoft 365

Entra ID

Networking (VPNs, routers, switches, f

Cloud

Security operations

RTSP CCTV/video monitoring

AI in IT operations

Coaching teams to communicate better

Education

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field

Tools

Kaseya

Cacti

Zabbix

SIEM

Job description

Hyderabad, Pakistan | Posted on 11/06/2026

• Set the bar. Define what great communication, quality, and ownership look like, and model it everyday.
• Drive performance. Set clear goals, give honest feedback often, and address gaps quickly.
• Build bridges. Work closely with engineering, support, and business teams to get things done.

Customer Experience

• Own the relationship. Be accountable for how customers feel, from everyday service to tough escalations.
• Stay ahead. Keep customers informed before they ask, with clear next steps, owners, and timelines.
• Turn feedback into action. Run service reviews that uncover what matters and lead to real change.

Operations and Service Management

• Keep it reliable. Oversee secure, stable operations across networks, servers, cloud, endpoints, identity, and backups.
• Put ITIL to work. Run incident, problem, change, and request management that works in the real world.
• Lead under pressure. Own major incidents from first alert to root cause and permanent fix.
• Let data guide you. Track SLAs, satisfaction, and backlog, and act on what the numbers show.

AI and Continuous Improvement

• Automate with care. Use AI and automation to speed up troubleshooting, documentation, and reporting, with the right data safeguards.
• Fix it early. Spot gaps before they become recurring problems, then measure the results.

Qualifications

Required

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 8+ years in IT, including 4+ years leading service delivery or IT operations teams.
• A proven customer success track record with measurable results.
• ITIL 4 Foundation certification and the judgment to apply it practically.
• Strong knowledge of Microsoft 365, Entra ID, networking (VPNs, routers, switches, firewalls), cloud, and security operations.
• Strong knowledge of RTSP, its applications in CCTV/video monitoring environment and DVR/NVR network infrastructure.
• Hands-on experience with Kaseya, Cacti, Zabbix, and SIEM platforms, plus practical use of AI in IT operations.
• A history of coaching teams to communicate better and work more carefully.

Preferred

• Managed services provider (MSP) experience.
• ITIL 4 Managing Professional or higher.
• Microsoft or security certifications such as MS-102, AZ-104, or Security+.