Manager - Inside Sales | HigherEducation

upGrad; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Growth opportunities

Access to upGrad courses

Job summary

upGrad is seeking an Inside Sales Manager to drive growth from Pune, working in-office to engage prospective students and manage end-to-end lead processes. You will craft effective sales strategies, qualify leads, and steer the journey from interest to enrollment.

You will collaborate with marketing, oversee the CRM for pipeline reporting, and help train new team members. This role emphasizes relationship-building, performance against targets, and ongoing product knowledge enhancement.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 3+ years of inside sales experience in Edtech or related industry.
• Strong interpersonal skills and ability to build rapport with clients.
• Proficient with CRM software and sales tools.
• Exceptional verbal and written communication skills.
• Ability to multitask and manage multiple leads simultaneously.
• Understanding of the Indian education landscape is a plus.

Responsibilities

• Lead generation and lead management across channels.
• Oversee CRM for reporting and pipeline visibility.
• Reach out to prospective students, assess needs, and suggest courses.
• Achieve and exceed monthly and quarterly targets.
• Collaborate with marketing to align sales efforts.
• Share client feedback with product team for course improvements.
• Train and onboard new inside sales representatives.
• Continuously develop sales skills and product knowledge.
• Build and maintain relationships with customers and ensure smooth onboarding.

Skills

Lead generation

CRM proficiency

Sales strategy

Verbal communication

Written communication

Relationship building

Time management

Education

Bachelor's degree in Business or Marketing

Tools

CRM software

Job description

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

Work Location – Pune

Work Mode – In-Office

Position Overview

As an Inside Sales Manager, you will play a crucial role in harnessing business opportunities through proactive conversations, relationship-building, and delivering effective sales strategies.

Key Responsibilities

• Lead Generation & Management: Identify and qualify potential leads from various channels.
• Oversee the CRM system for effective lead management and reporting.
• Sales Execution: Reach out to potential students, understanding their educational needs, and suggesting suitable courses. Achieve and exceed monthly and quarterly sales targets.
• Team Collaboration: Work closely with the marketing department to align sales strategies.
• Share insights and feedback from clients to the product team, aiding in course improvement and creation.
• Sales Training & Development: Assist in training new inside sales representatives, ensuring they are well-versed with upGrad’s offerings.
• Continually enhance sales skills, product knowledge, and industry understanding to drive sales performance.
• Customer Relationship Management: Establish and maintain strong relationships with potential and existing customers. Ensure smooth transition of customers from the sales phase to the onboarding process.

Desired Skills & Experience

• Bachelor's degree in Business, Marketing, or related fields.
• 3+ years of experience in inside sales, preferably in the Edtech or E-learning industry.
• Strong interpersonal skills with an aptitude for building rapport with clients.
• Proficient in CRM software and other sales-enhancing technologies.
• Exceptional verbal and written communication skills.
• Ability to multitask and manage multiple leads simultaneously.
• Understanding of the Indian education landscape will be an advantage.

Benefits

• Competitive salary with performance-based bonuses.
• Opportunity for professional growth within a dynamic and growing company.
• A collaborative and inclusive company culture.
• Access to upGrad courses and learning resources.

Why Join upGrad?

• Opportunity to contribute to one of India's leading EdTech organizations.
• Exposure to large-scale digital campaigns and brand initiatives.
• Collaborative and high-growth work environment.
• Learning and development opportunities across diverse business functions.