Manager, Amazon Freight - NOC, NOC - IN Relay Ops/ROW IB/WFM (Fulfillment & Operations)

Amazon; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Amazon is seeking a Program Manager III to lead the IN Relay Ops for Amazon Freight in India. The role focuses on strategic programs, automation initiatives, and cross‑functional collaboration to improve order management, on‑time delivery, and overall network performance.

This is a high‑visibility L6-level position with emphasis on ROI and operational excellence. You will drive complex initiatives, align stakeholders, and ensure delivery against OP2'26 targets, while shaping the next phase of

Qualifications

• 5+ years of cross functional project delivery experience.
• 5+ years of program or project management experience.
• 5+ years of working cross functionally with tech and non-tech teams experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience managing teams.

Responsibilities

• Cross-functional coordination (Sales, Shipper, Surface Ops, FC, Carriers) is fragmented.
• Strategic programs (OP2 Big rock Automations) are stalled.
• Network exception trends remain unanalyzed, missing automation opportunities.
• Callouts on Shipper Experience and Unloading delays issues unaddressed impacting shipper retention.
• Absence of L6 representation in WBR/MBR reviews leading to lack of accountability on OP2'26 operational targets.

Skills

Cross-functional delivery

Program management

Tech & non-tech collaboration

Requirements & metrics

Team leadership

Job description

Manager, Amazon Freight - NOC, NOC - IN Relay Ops/ROW IB/WFM

Program Manager III (Job Level: L6) - IN Relay Ops - Amazon Freight, the central command center for Amazon Operated Vendor Inbounding at Amazon Fulfillment Centers in India in co-ordination with Business, Sales, Surface Ops, Shippers and FCs. The role will collaborate with Amazon Freight Business stakeholders and will drive revenue generation of INR 1,005 Million in Year-2026 (OP2'26) through Strategic planning, driving OP Goals, Staffing, Overseeing Training and development and delivering operational excellence in Order management, Handle Disruptions and Ensuring timely delivery of Shipments. This role will drive Programs to reduce Late Arrivals and NCNS and will deliver ~10x ROI through Big Rock automations such as 1) API integration with FarEye (3P tool) to synchronize data between 1P and 3P systems for LTL, 2) WhatsApp Chatbot for Shippers providing instant self-service responses for rule-based queries without manual intervention, 3) Relay 2.0 expansion to Freight using Agentic AI for automated track-and-trace, replacing manual monitoring, and 4) Celestia Launch automating ticket resolutions on less complex rules-based workflows. Without this hire, we risk missing OP2-2026 Operational efficiency, compromise daily execution, Network performance degradation affecting customer delivery promises, negatively impact key performance metrics and loss of strategic initiative ownership. IN RO-Amazon Freight approved organizational structure in OP2'26 includes 1-L6, 2-L5 and 3-L4. We are expected to have an open position under L6 by End of Feb'26.

Key job responsibilities

Operational Impact: Critical Gaps Without This Role:

Cross-functional coordination (Sales, Shipper, Surface Ops, FC, Carriers) is fragmented

Strategic programs (OP2 Big rock Automations) are stalled

Network exception trends remain unanalyzed, missing automation opportunities

Callouts on Shipper Experience and Unloading delays issues unaddressed impacting shipper retention

Absence of L6 representation in WBR/MBR reviews leading to lack of accountability on OP2'26 operational targets

Basic Qualifications

• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience managing teams

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.