Implementation Manager, SSB

Rippling; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Rippling is hiring an Implementation Manager in Bengaluru to work with SSB customers (startups and SMBs) to implement Rippling’s suite of products and drive adoption. You will use deep product knowledge and a strong commitment to delivering an exceptional customer experience.

You will collaborate with Sales, CX, Product and Engineering to ensure smooth hand-offs and continuous improvement of processes and best practices.

Qualifications

• 1+ years hands-on implementation or customer experience at a fast-growing SaaS company.
• Proven project management experience delivering multiple projects in a high-velocity environment.
• Excellent communication, presentation and relationship-building with a strong customer focus.
• Ability to collaborate effectively with Sales, CX, Product and Engineering teams.

Responsibilities

• Work one-on-one with clients to implement Rippling products across HR, Payroll, HR Services, Global Payroll, Benefits Administration, IT platform and more.
• Proactively manage the implementation process end-to-end to meet customers' timelines and goals.
• Drive adoption of purchased products to maximize value.
• Partner with Sales, Account Management, Technical Account Management and Support for seamless hand-offs.
• Collaborate with Product and Engineering to troubleshoot issues and provide product feedback.

Skills

Implementation experience

Project management

Communication skills

Cross-functional collaboration

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.8B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our SSB customers (startups and small to medium sized businesses) to implement and drive the adoption of Rippling’s suite of products. You will leverage deep knowledge of Rippling’s products as well as strong commitment to customer experience.

What You Will Do

• Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, HR Services, Global Payroll, Benefits Administration, IT platform, and various other products


• Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals


• Drive adoption of purchased products


• Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs


• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements


• Support in the development and documentation of processes and best practices

What You Will Need

• 1+ years of hands‑on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.


• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.


• Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.


• Ability to effectively collaborate with partners across Sales, CX, Product and Engineering teams

Bonus

• 2+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.