Manager III Operations, Quick Commerce Central Flow, NOC, NOC - Central Flow Quick Commerce

Amazon; Hyderabad; Presencial; INR 3.500.000 - 6.500.000; Jornada completa

Descripción de la vacante

Amazon in Hyderabad is seeking a Manager III Operations for Quick Commerce Central Flow NOC. You will lead end-to-end network flow health across hubs to Micro-Fulfillment Centers, coordinating across operations, tech, program, and field teams.

The role emphasizes data-driven decision making, process improvement, and leadership of L2s/L3s and managers. Strong analytical skills, Excel, and familiarity with SQL/R/Python are valued to optimize delivery performance.

Formación

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 3+ years of Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 3+ years of performance metrics, process improvement or lean techniques experience.

Responsabilidades

• Identify egregious metrics in real time — spotting flow disruptors, bottlenecks, and exceptions before they cascade.
• Coordinate actions across teams — mobilizing operations, tech, program, and field teams to keep the network in flow when disruptions hit.
• Build learnings for next time — codifying every intervention into playbooks and reusable recovery frameworks so the network responds faster with each recurrence.
• Track until normal state — owning each disruption from detection through recovery, confirming stabilization before closing the loop.

Conocimientos

People management

Operations management

Data analysis

Excel

SQL

Python/R

Educación

Bachelor's degree or equivalent

Herramientas

Kiro

Amazon Quick

R/Python tooling

Descripción del empleo

Manager III Operations, Quick Commerce Central Flow, NOC, NOC - Central Flow Quick Commerce

Over the past 20+ years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services). Building on this legacy, Amazon is now redefining speed through Quick Commerce — delivering to customers in minutes, not days.

APEX NOC (Network Operation Center) is the central command and control tower for 'Quick Commerce Execution' across Amazon's ultra-fast delivery network. It ensures the hassle-free, on-time flow of inventory across all hops — from hubs to Micro-Fulfillment Centers (MFCs) and onward to the customer. In case of any exceptions, the NOC steps in to resolve the issue in real time and keeps all stakeholders informed on the proceedings. Along with this tactical problem-solving, the NOC is charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline hyperlocal operations — work that involves live network monitoring and significant analysis of high-velocity delivery data.

Overall, Quick Commerce Ops plays a critical role in ensuring the smooth functioning of Amazon's ultra-fast delivery promise, and thereby has a direct impact on Amazon's ability to delight its customers in minutes.

Key job responsibilities

This role sits at the heart of Central Flow for Quick Commerce, owning end-to-end network flow health across all hops — from hubs into MFCs and every flow in between. As the network's flow steward, the incumbent will:

• Identify egregious metrics in real time — spotting flow disruptors, bottlenecks, and exceptions before they cascade.
• Coordinate actions across teams — mobilizing operations, tech, program, and field teams to keep the network in flow when disruptions hit.
• Build learnings for next time — codifying every intervention into playbooks and reusable recovery frameworks so the network responds faster with each recurrence.
• Track until normal state — owning each disruption from detection through recovery, confirming stabilization before closing the loop.

Leadership Scope: The incumbent will lead a team of L2s, L3s, and managers. As Quick Commerce scales, this role will continuously evolve to take on new workstreams — the successful candidate must be energized by ambiguity and comfortable building the plane while flying it.

What We're Looking For

An experienced, hands-on Manager passionate about using data to drive efficiencies and influence decisions. Deep functional knowledge, program-design ability, and defect-reduction experience required. Strong analytical skills and Excel expertise essential; SQL and R/Python a plus. Superb communication, project management, and stakeholder skills, with adeptness in AI tools (Kiro, Amazon Quick).

About the team

Over the past 20+ years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services). Building on this legacy of innovation, Amazon is now redefining speed itself through Quick Commerce — delivering everyday essentials to customers in minutes, not days.

APEX NOC (Network Operation Center) is the central command and control tower for 'Quick Commerce Execution' across Amazon's ultra-fast delivery network. It ensures the hassle-free, on-time flow of inventory from dark stores, micro-fulfillment centers (MFCs), and neighborhood hubs to the customer's doorstep within the promised delivery window (typically 10–30 minutes). In case of any exceptions — a delayed rider, an out-of-stock item, a demand surge, or a hyperlocal supply gap — the NOC steps in in real time to resolve the issue and keeps all stakeholders informed on the proceedings.

Along with this tactical, real-time problem solving, the NOC is also charged with understanding trends in network exceptions across dense delivery zones and then automating processes or proposing process changes to streamline hyperlocal operations. This second aspect involves live network monitoring, demand forecasting, and significant analysis of high-velocity delivery data.

Overall, Quick Commerce Ops plays a critical role in ensuring the smooth functioning of Amazon's ultra-fast delivery promise and thereby has a direct impact on Amazon's ability to delight its customers in minutes.

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 3+ years of performance metrics, process improvement or lean techniques experience

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience establishing processes, workflows, standard procedures and change management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.