Manager II, Content Development

Concentrix Daksh Services India Private Limited; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Concentrix Daksh Services India Private Limited is seeking a seasoned Manager II, Content Development in Bengaluru. The role demands leadership of a learning content team, development of E‑Learning, ILT, and video-based modules, and deployment of robust content strategies across programs.

You will work with cross-functional teams to ensure impactful, compliant, and accessible learning materials. The ideal candidate has 8+ years in content development leadership, strong instructional design

Qualifications

• 8+ years of experience leading a content development team for learning programs.
• Experience creating E-Learning, ILT, and video-based learning.
• Experience with content strategy development and solving complex challenges.
• Knowledge of instructional design models and adult learning principles.
• Familiar with LMS, SCORM, AICC, xAPI.
• Basic HTML5/CSS understanding is beneficial.

Responsibilities

• Develop and implement a learning content strategy aligned with business goals.
• Plan and manage content development roadmap and delivery.
• Collaborate with operations, quality, HR, and client teams to gather inputs.
• Ensure content accessibility and inclusivity for diverse learner groups.
• Leverage LMS and authoring tools to create engaging content.
• Evaluate training effectiveness using Kirkpatrick’s model.

Skills

Content Development

Content Strategy

ADDIE

Bloom's Taxonomy

Instructional Design

Team Leadership

LMS

AI Content Tools

Communication

Education

Graduate

Tools

Articulate

Captivate

Vyond

Synthesia

Adobe Creative Cloud

HTML5/CSS

Job description

Job Title: Manager II, Content Development Job Description

Role: Content Development Manager

Location: Bangalore/Gurgaon

Years of Experience: 8+ years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

• Develop and implement a learning content strategy aligned with business and operational goals.
• Identify training needs based on process changes, client requirements, and performance data, TNA/TNIs
• Plan and manage the content development roadmap and deliver
• Collaborate with operations, quality, HR, and client teams to gather inputs and validate content.
• Ensure team productivity, skill development, and adherence to timelines.
• Oversee the creation of engaging, process-specific, and role-based learning content.
• Ensure use of instructional design models (e.g., ADDIE, Bloom’s Taxonomy) and adult learning principles.
• Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids.
• Review and approve content to ensure accuracy, consistency, and compliance with client and regulatory standards.
• Maintain version control and documentation of all learning materials.
• Ensure content is accessible and inclusive for diverse learner groups.
• Leverage Learning Management Systems (LMS) and authoring tools (e.g., Articulate, Captivate, Vyond, Synthesia).
• Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness.
• Stay updated with emerging learning technologies and trends.
• Use Kirkpatrick’s model or similar frameworks to evaluate training effectiveness.
• Analyze learner feedback, performance metrics, and business outcomes to refine content.
• Drive a culture of continuous learning and innovation.
• Act as a point of contact for client regarding training content.
• Present content strategies, updates, and impact reports to internal and external stakeholders.
• Ensure alignment with Service Level Agreements (SLAs) and client expectations.

Key Skills and Knowledge

• Minimum 8 years’ experience of leading a team of Content Developers, creating E-Learning /ILT / Video based learning
• Minimum 3 years’ experience of developing content strategy collaborating to solve complex challenges
• Experienced in creating constructive learning module for training needs.
• Evaluate, proofread, measure content effectiveness.
• Working knowledge of content authoring tools – Articulate, Captivate, etc, image and video creating and editing tools, Adobe Creative Cloud, etc and audio and voice over platforms
• Proficient in MS office and Google Suites,
• Knowledge of AI based content authoring tools
• Good understanding of LMS
• Able to front end client meeting via good presentations skills
• Understanding of SCORM, AICC, and xAPI standards for e-learning content.
• Basic understanding of HTML5/CSS will be beneficial.

Educational Qualification: Graduate

Location: India Bangalore - Divyashree Language Requirements: Time Type: Full time2026-12-15

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.