Manager I

Concentrix Technologies (India) Private Limited; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Concentrix is seeking a Manager Training & Quality in Bengaluru to lead training programs, coaching, and performance management for the workforce. You will oversee new hire training, ongoing education, and program-specific initiatives across multiple sites.

The ideal candidate has 8+ years of experience, strong facilitation skills, and a track record of improving training effectiveness using data-driven methods and LMS platforms.

Qualifications

• 8+ years of experience in training and quality management.
• Proven ability to lead multi-site training operations.
• Strong coaching, performance management, and stakeholder alignment.
• Experience with LMS, quality monitoring platforms, and data-driven governance.

Responsibilities

• Select, train, develop, and manage the performance of training staff.
• Provide prompt coaching and counseling.
• Coordinate, plan, and assign work.
• Oversee new hire training, continuing education, and program-specific training.
• Ensure training needs are met with resource planning and measure program effectiveness.
• Maintain daily training administration and attendance tracking.
• Supervise quality work groups across sites and oversee performance appraisals.

Skills

Strategic Stakeholder Management

Data-Driven Quality & TrainingGovernan

Performance Coaching & Capability

Continuous Improvement &Transformation

Leadership Across Multi-Site

Microsoft Office Suite

Learning Management Systems (LMS)

Quality Monitoring Platforms

Adult Learning Principles

Education – Graduate

Education

Education – Graduate

Job description

Job Title: Manager I Job Description ROLE: Manager Training & Quality I DESIGNATION: Manager Training & Quality I LOCATION: Bangalore YEARS OF EXPERIENCE: 8+ years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Responsible for selecting, training, developing, and managing performance of training staff
• providing prompt and objective coaching and counseling
• and coordinating, planning, and assigning work
• Oversee new hire, continuing education, program specific training, and other training as needed by the business
• Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients
• Develop and cultivate partnership with operations, other business units, resource units, and clients
• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
• Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommends changes

Key skills & knowledge:

• Strategic Stakeholder Management
• Data-Driven Quality & Training Governance
• Performance Coaching & Capability Building
• Continuous Improvement & Transformation
• Leadership Across Multi-Site Operations
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Learning Management Systems (LMS)
• Quality Monitoring Platforms
• Adult Learning Principles and Training Methodologies
• Education – Graduate

Location: India Bangalore - Divyashree Language Requirements: Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.