Content Developer II

Concentrix; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Concentrix is seeking a Content Developer II to design and develop instructional content for diverse learner audiences. You will craft engaging, accessible eLearning modules using industry-standard tools and collaborate with SMEs and project managers to ensure high-quality output across online, blended, and instructor-led formats.

You will apply ADDIE/SAM models, create storyboards and assessments, and ensure content aligns with accessibility standards while leveraging AI prototyping for rapid

Qualifications

• 3–5 years of experience in Instructional Design within corporate Learning & Development or related fields.
• Experience designing courses for online, hybrid, and in-person delivery.
• Strong grounding in ADDIE/SAM and adult learning principles.
• Ability to create clear storyboards, assessments, and learning materials.

Responsibilities

• Develop training material tailored to audience profiles and instructional strategies.
• Create engaging content using Articulate SL 360, Rise 360, Vyond, and similar tools.
• Apply instructional design models to design multi-modal learning experiences.
• Produce storyboards, scripts, assessments, guides, and job aids.
• Collaborate with SMEs and project managers to ensure quality and timeliness.
• Incorporate SME feedback and ensure accessibility per WCAG guidelines.

Skills

Instructional Design

Adult Learning Principles

Storyboarding

Content Authoring

AI Tools Prototyping

Education

Bachelor's or Master's in Education/Instructional Design

Tools

Articulate Storyline 360

Rise 360

Captivate

Camtasia

Vyond

Synthesia

Copilot

ChatGPT/Claude

Job description

Job Title: Content Developer II

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Develop training material as per the targeted audience/learner profiles to design tailored content using various instructional strategies.
• Develop engaging and learner-centered content using tools such as Articulate SL 360 and Rise 360, Vyond, and similar tools.
• Apply instructional design models (e.g., ADDIE, SAM, Bloom’s Taxonomy) to structure learning experiences across various modalities—eLearning, instructor-led, virtual, and blended.
• Create storyboards, scripts, assessments, facilitator guides, and job aids, etc.
• Collaborate with SMEs and project managers to ensure content accuracy, relevance, and deliver quality deliverables within defined timeliness.
• Incorporate SME/user feedback to continuously improve learning content.
• Ensure accessibility and inclusion in all content per WCAG or equivalent standards.

Key Skills and Knowledge:

• 3–5 years of experience in Instructional Design within corporate Learning & Development, eLearning, or workforce upskilling environments.
• Proven experience designing and developing courses and curricula for adult learners across online, hybrid, and face-to-face delivery modes.
• Strong grounding in instructional design models and adult learning principles, with hands‑on experience using ADDIE and/or SAM.
• Demonstrated ability to create clear storyboards, structure content logically, and design formative and summative assessments that measure learning outcomes.
• Proficiency with eLearning authoring and multimedia tools such as Articulate Storyline 360, Rise 360, Captivate, Camtasia, Vyond, Synthesia, or similar platforms.
• Skilled in developing interactive, learner-centered content that maintains flow, applies instructional principles, and drives behavior change on the job.
• Knowledge of accessibility and inclusive design standards (e.g., WCAG, Section 508) and how to apply them in digital learning.
• Ability to use AI tools (e.g., Copilot, ChatGPT, or Claude), prompt engineering for rapid content prototyping, ideation, quiz generation, and workflow efficiency while maintaining instructional quality.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences.
• Strong skills in creating polished learning materials and presentations using tools such as MS PowerPoint and MS Word.
• Proven ability to manage multiple projects and stakeholders, prioritize tasks, and meet deadlines in a fast‑paced environment.

Educational qualification: Any Graduate or Masters

Location: IND Gurugram - 1st Flr RMZ Infinity Plot No. 15

Language Requirements:

Time Type: Full time

Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.