Manager I, Amazon Now Ops, Central Operations

Amazon Inc.; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Amazon Inc. in Hyderabad, Telangana invites a Manager I for Amazon Now Ops, Central Operations to own regional performance metrics and drive data-driven improvements.

You will conduct regular deep dives, perform root-cause analysis to remove defects affecting customer experience, and partner with cross-functional teams to reduce waste and cost while communicating status to stakeholders. The role emphasizes transforming raw data into clear requirements and actionable insights to streamline

Qualifications

• 1+ years of employee and performance management experience.
• Flexibility to work a flexible schedule including weekends, nights, and/or holidays.
• Ability to push and pull wheeled dollies loaded with products up to 100 pounds.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.

Responsibilities

• Own operational performance metrics for your assigned geographical region, conducting regular deep dives into data to identify trends and opportunities.
• Identify and eliminate operational defects leading to negative customer experiences through root cause analysis and preventative measures.
• Partner with operations teams to understand daily performance challenges, diagnose bottlenecks, and develop strategies to reduce quality issues and waste.
• Represent Central Operations in business stakeholder meetings, communicating operational status, challenges, and proposed solutions.
• Transform raw data into clear documentation, requirements, and actionable insights that drive process improvements across the organization.

Skills

Performance management

Flexible schedule

Physical endurance

Education

Bachelor's degree or equivalent

Job description

Manager I, Amazon Now Ops, Central Operations

Own operational performance metrics for your assigned geographical region, conducting regular deep dives into data to identify trends, opportunities, and areas for improvement.

Identify and eliminate operational defects leading to negative customer experiences through root cause analysis and implementing preventative measures.

Partner with operations teams to understand daily performance challenges, diagnose bottlenecks, and develop strategies to reduce quality issues and business waste.

Represent Central Operations in business stakeholder meetings, effectively communicating operational status, challenges, and proposed solutions.

Transform raw data into clear documentation, requirements, and actionable insights that drive process improvements across the organization.

Key job responsibilities

• Own operational performance metrics for your assigned geographical region, conducting regular deep dives into data to identify trends, opportunities, and areas for improvement.
• Identify and eliminate operational defects leading to negative customer experiences through root cause analysis and implementing preventative measures.
• Partner with operations teams to understand daily performance challenges, diagnose bottlenecks, and develop strategies to reduce quality issues and business waste.
• Represent Central Operations in business stakeholder meetings, effectively communicating operational status, challenges, and proposed solutions.
• Transform raw data into clear documentation, requirements, and actionable insights that drive process improvements across the organization.

A day in the life

Your day begins with an in-depth analysis of the previous day's operational defects, using data to identify patterns and root causes. You'll collaborate with operations teams to understand the current day's performance status and potential challenges. Throughout the day, you'll brainstorm strategies to reduce operational costs and business waste, represent Central Operations in business calls with various stakeholders, and coordinate with the central CO team to provide necessary support where needed. You'll balance analytical work with cross-functional collaboration, all focused on improving customer experience.

About the team

Global Specialty Fulfillment Central Operations (GSF CO) functions as the Command-and-Control Center for Fresh, SSD operations in India, Middle East and Singapore geographies, and Amazon Now (Quick Commerce) operations in India, Middle East, and North America. We partner strategically with Operations, business teams, ACES, and S&OP teams, providing expertise in capacity management, defect reduction, holiday planning, contingency management, and automation of redundant workflows.

Our team operates with a progressive mental model: Centralize processes, Standardize across geographies, Automate to reduce manual effort, and ultimately Eliminate unnecessary processes through hands-off-the-wheel automation. This creates an innovative environment where you'll have significant impact on improving customer experiences across multiple regions.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.