Manager, HR Operations (1.30 PM to 10.30 PM shift)

Palo Alto Networks; Bengaluru; On-site; INR 2,600,000 - 5,200,000; Full time

Job summary

Palo Alto Networks is seeking an experienced HR Operations Manager to lead our global shared services team. You will drive operational excellence, optimize processes, and accelerate technology adoption to enhance the employee experience across multiple regions.

You will mentor a 6-8 person HR team, establish KPIs, and partner with IT, Finance, Legal, and Global Mobility to deliver best-in-class HR services with data integrity and security.

Qualifications

• 8+ years in HR Operations, Shared Services, or related field.
• Proven leadership and mentoring of HR professionals.
• Strong understanding of HR processes, compliance, and employment regulations.
• Experience in process optimization, automation, and HR technology implementations.
• Excellent stakeholder management across departments.
• Proactive, customer-centric service delivery with problem-solving skills.

Responsibilities

• Elevate the employee experience by transforming routine tasks into meaningful interactions.
• Anticipate employee needs and offer personalized support.
• Provide strategic direction for HR Operations, including service delivery and technology capabilities.
• Establish KPIs to measure operational effectiveness and identify improvements.
• Lead, mentor, and develop a 6-8 person HR team delivering global services.
• Provide hands-on guidance and SME support to navigate roadblocks.
• Oversee data management, compliance, and Global Mobility administration globally.
• Drive automation and self-service to improve HR processes.

Skills

HR Operations

Shared Services

People Management

Automation

HR Systems

Stakeholder Mgmt

Compliance

Global Mobility

Education

Bachelor’s/Master’s in HR or Business

Tools

Workday

SuccessFactors

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

We are seeking a highly motivated and experienced Manager to lead our HR Operations team in delivering exceptional service through our global shared services model. This role will be instrumental in driving operational excellence, process improvement, and technology adoption to enhance the employee experience.

Key Responsibilities

• Elevate the employee experience by transforming routine tasks into opportunities for meaningful interaction and collaboration.
• Anticipate employee needs and proactively offer personalized solutions and support.
• Provide strategic direction and oversight for HR Operations, including service delivery, process optimization, and technology capabilities.
• Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify continuous improvement areas.
• Lead, mentor, and develop a high-performing team of 6-8 HR professionals providing global service delivery.
• Lead by example through a hands-on approach, providing technical guidance and subject matter expertise to help the team navigate complex roadblocks.
• Set clear direction, and continuous feedback to ensure individual and team success.
• Oversee day-to-day delivery of high-quality HR services, including data management, compliance, and Global Mobility administration globally to name a few.
• Continuously evaluate and optimize HR processes, implementing automation and self-service solutions to improve efficiency.
• Lead the change and adoption of new HR technologies while ensuring data integrity and security across all platforms.
• Build strong, collaborative relationships with key stakeholders across Global People Operations, IT, Finance, and Legal.

Required Qualifications

• Minimum of 8 years of progressive experience in HR Operations, Shared Services, or a related field.
• Proven experience leading, mentoring, and developing a team of HR professionals.
• Strong understanding of HR processes, compliance, and employment regulations.
• Demonstrated experience in process optimization, automation, and implementing HR technology solutions.
• Excellent stakeholder management skills with the ability to build trusted relationships across various departments.
• Exceptional problem-solving skills and a proactive, customer-centric approach to service delivery.

Preferred Qualifications

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• Experience managing HR Operations within a global shared services model.
• Proficiency in advanced HRIS platforms such as Workday or SuccessFactors.
• Strong data analysis skills with the ability to leverage.

Qualifications Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Please use this form to provide us with information that will help direct your request and find your data in all of our systems