Professional Services Program Manager

Palo Alto Networks, Inc.; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Palo Alto Networks in Mumbai is seeking a Professional Services Program Manager to lead services programs and projects within the delivery cycle, ensuring that all deliverables are met on time and under budget. The role involves partnering with IT on systems and infrastructure processes and driving deployment programs for client engagements.

You will define project scope, timelines, and resources, develop work plans, and apply Palo Alto Networks' project management methodology while minimizing

Qualifications

• BS in Computer Science, MIS, Business, or equivalent education.
• 5+ years of related work experience or leading complex projects.
• Strong project management skills and ability to manage multiple deployments.

Responsibilities

• Lead services programs and projects within the delivery cycle.
• Drive customer deployment programs and collaborate with IT on systems and infrastructure processes.
• Define project scope, requirements, and deliverables; develop timelines and milestones.
• Manage day-to-day project operations, resources, and budgets; track hours and expenses.
• Ensure deliverables are reviewed before client handoff; minimize project risk.

Skills

BS in Computer Science

5+ years of experience

Project management

Google Workspace

Education

BS in Computer Science, MIS, Business, or equivalent

Tools

Google Workspace

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on‑time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.

Your Impact

• Determine project partners and team structure/organization partners will include technical and business resources




• In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables




• Develop project timeline and landmarks using appropriate tools and techniques




• Build and execute project work plans and revise as appropriate to meet changing needs and requirements




• Identify resources needed and assign individual responsibilities and tasks




• Run day‑to‑day operational aspects of a project and scope




• Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.




• Review deliverables prepared by team before passing to client




• Effectively apply Palo Alto Networks Project Management methodology and implement project standards




• Minimize our exposure and risk on all projects




• Ensure project documents are complete, current, and stored appropriately




• Track and report team hours and expenses on a weekly basis

Qualifications

Your Experience

• BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required




• 5+ years of related work experience or leading complex projects desired




• Analyze project profitability, revenue, margins, bill rates, and utilization




• Good presentation skills including written, oral, presentation




• Good organizational skills including tool utilization (spreadsheets, project management tools etc), information collection, attention to detail, and prioritization




• Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments




• Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations




• Experience managing large scale (Global) deployments with multiple projects, teams and resources




• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.