Manager, HR Operations (1.30 PM to 10.30 PM shift)

Jobs Paloaltonetworks; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Palo Alto Networks is seeking a strategic HR Operations leader to elevate employee experience and drive global service delivery. The role focuses on process optimization, automation, and implementing HR technology solutions across a multinational context.

The ideal candidate will lead a 6–8 person HR team, manage data integrity and compliance, and partner with IT, Finance, and Legal to enable scalable HR services. This is a full-time, on-site position based in Bengaluru, India.

Qualifications

• Minimum of 8 years of progressive experience in HR Operations, Shared Services, or a related field.
• Proven experience leading, mentoring, and developing a team of HR professionals.
• Strong understanding of HR processes, compliance, and employment regulations.
• Demonstrated experience in process optimization, automation, and implementing HR technology solutions.
• Excellent stakeholder management skills with the ability to build trusted relationships across various departments.
• Exceptional problem-solving skills and a proactive, customer-centric approach to service delivery.

Responsibilities

• Elevate the employee experience by transforming routine tasks into meaningful interactions and collaboration.
• Provide strategic direction and oversight for HR Operations, including service delivery, process optimization, and technology capabilities.
• Establish and monitor KPIs to measure operational effectiveness and identify continuous improvement areas.
• Lead, mentor, and develop a high-performing team of HR professionals providing global service delivery.
• Oversee day-to-day delivery of high-quality HR services, including data management, compliance, and Global Mobility administration globally.
• Continuously evaluate and optimize HR processes, implementing automation and self-service solutions to improve efficiency.
• Lead the change and adoption of new HR technologies while ensuring data integrity and security across all platforms.

Skills

HR Operations

Shared Services

Team leadership

Process optimization

Automation

HR technology

Stakeholder management

Education

Bachelor's/Master's in HR

Tools

Workday

SuccessFactors

Job description

Our Mission

At Palo Alto Networks® we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Key Responsibilities

• Elevate the employee experience by transforming routine tasks into opportunities for meaningful interaction and collaboration.
• Anticipate employee needs and proactively offer personalized solutions and support.
• Provide strategic direction and oversight for HR Operations, including service delivery, process optimization, and technology capabilities.
• Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify continuous improvement areas.
• Lead, mentor, and develop a high‑performing team of 6-8 HR professionals providing global service delivery.
• Lead by example through a hands‑on approach, providing technical guidance and subject matter expertise to help the team navigate complex roadblocks.
• Set clear direction, and continuous feedback to ensure individual and team success.
• Oversee day‑to‑day delivery of high-quality HR services, including data management, compliance, and Global Mobility administration globally to name a few.
• Continuously evaluate and optimize HR processes, implementing automation and self‑service solutions to improve efficiency.
• Lead the change and adoption of new HR technologies while ensuring data integrity and security across all platforms.
• Build strong, collaborative relationships with key stakeholders across Global People Operations, IT, Finance, and Legal.

Required Qualifications

• Minimum of 8 years of progressive experience in HR Operations, Shared Services, or a related field.
• Proven experience leading, mentoring, and developing a team of HR professionals.
• Strong understanding of HR processes, compliance, and employment regulations.
• Demonstrated experience in process optimization, automation, and implementing HR technology solutions.
• Excellent stakeholder management skills with the ability to build trusted relationships across various departments.
• Exceptional problem-solving skills and a proactive, customer‑centric approach to service delivery.

Preferred Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• Experience managing HR Operations within a global shared services model.
• Proficiency in advanced HRIS platforms such as Workday or SuccessFactors.
• Strong data analysis skills with the ability to leverage

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.