Manager GES H2R

dsm-firmenich; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

dsm-firmenich seeks a Manager GES H2R in Hyderabad to lead and manage the Hyderabad GES H2R organization. You will drive end-to-end HR service delivery across Learning, Mobility and Benefits, focusing on exceptional user experience, governance, and data-driven performance.

Build capabilities, lead change, and enable innovative HR solutions across processes, tools, and partnerships. You will partner with HRLT, Global HRBPs, and business leaders to ensure alignment, manage senior stakeholders, and

Qualifications

• Bachelor's degree combined with solid experience in HR processes and shared services.
• Strong leadership and stakeholder management capabilities.
• Operational excellence mindset with end-to-end HR process mastery.
• Focus on user experience and service excellence using insights and CSAT.
• Digital and data fluency in HRIS, analytics, and automation.

Responsibilities

• Translate GES vision into clear priorities for the Hyderabad organization.
• Lead Hyderabad-based GES H2R teams across Learning, Mobility and Benefits.
• Improve end-to-end HR service delivery with efficient, compliant processes.
• Drive service governance, data-driven performance, and continuous improvement.
• Manage senior stakeholders globally with transparency and alignment on service expectations.
• Define and monitor KPIs: satisfaction, turnaround times, accuracy, cost effectiveness, governance.

Skills

People leadership

Stakeholder management

Influencing skills

Operational excellence

User experience

Change management

Project leadership

English fluency

European time zones readiness

Education

Bachelor's degree

Tools

HRIS

HR software

Job description

Job Title: Manager GES H2R Hyderabad

Location: Hyderabad, India

As Manager GES H2R Hyderabad and in line with the GES vision, you will lead and manage the GES H2R Hyderabad organization driving end-to-end service delivery across Learning, Mobility and Benefits, with a strong focus on exceptional user experience, operational excellence, data-driven performance, and continuous improvement. You will build capabilities, lead change, and enable innovative solutions across processes, tools, and partnerships, while ensuring that the Hyderabad team operates with strong governance, compliance, customer orientation, and global stakeholder alignment.

Key responsibilities

• Translate the GES vision into clear priorities for the GES H2R Hyderabad organization, positioning the team as a strategic partner that creates value for HR, employees, people managers, business leaders, and global stakeholders.
• Lead and develop the Hyderabad-based GES H2R teams across Learning, Mobility and Benefits, fostering a high-performance, customer-focused culture and building scalable capabilities for a sizeable and growing organization.
• Continuously improve end-to-end HR service delivery, ensuring processes are efficient, consistent, compliant, and designed around an exceptional user experience across the global employee population.
• Drive operational excellence through disciplined service management, process simplification, quality improvement, automation opportunities, and effective use of HR technology, tools, data, and partner solutions.
• Lead key GES H2R projects, initiatives, and change management activities, ensuring strong execution, stakeholder engagement, adoption, and sustainable value realization across processes and services.
• Manage and influence senior stakeholders globally, including HRLT, Global HRBPs, Regional HR Heads, Business Leaders, People Managers, HR Effectiveness, internal partners, and external vendors, ensuring transparency, trust, and alignment on service expectations.
• Define, monitor, and drive performance against KPIs and success measures, including employee satisfaction, turnaround times, accuracy, productivity, compliance, cost effectiveness, governance, and risk management, using insights to continuously enhance service quality and user experience.

We bring

• A science-led company with cutting-edge research and creativity at its core.
• A collaborative, people-centered culture where diverse perspectives are valued and encouraged.
• Opportunities to grow through curiosity, continuous improvement, and exposure to a global environment.
• A strong focus on inclusion, development, and shared ownership.
• A workplace where your expertise and voice directly contribute to serving our customers better.

You bring

• A bachelor's degree combined with solid experience in Human Resources processes, and shared services.
• Strong people leadership, stakeholder management, and influencing skills, with the confidence to partner with different types of stakeholders including external partners.
• A strong operational excellence mindset, with proven ability to manage end-to-end HR processes, simplify workflows, improve service quality, and deliver reliable, timely, and compliant outcomes.
• Demonstrated focus on user experience and service excellence, using employee and stakeholder insights, CSAT, pulse feedback, service levels, and quality measures to continuously improve customer journey.
• Strong digital and data fluency, including HRIS and HR tools, reporting, analytics, automation, bots, and partner technologies, with the ability to translate data into decisions and innovative service solutions.
• Proven change management and project leadership experience, with the ability to drive adoption, embed new ways of working, and realize value from strategic initiatives across global teams and partners.
• Fluency in English and the ability to work confidently in a global, cross-functional setting.
• Willingness to operate primarily within European time zones.

About dsm-firmenich

At dsm-firmenich, we don't just meet expectations - we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.

Agency statement

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.