Manager - Fulfillment and User Experience

Meesho; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Meesho's Fulfillment and Experience (F&E) team seeks a Manager to identify key problems, set priorities, and drive end-to-end improvements in user and seller experiences across Bharat’s marketplace. You’ll have autonomy to shape programs and coordinate with product and tech when needed.

This role blends operations, supply chain insight, and analytics, offering exposure to multiple verticals and regular leadership engagement as you scale Meesho's logistics for tier-2 and tier-3 cities.

Qualifications

• Candidates from Premium or Top B Schools with 3–5 years total work experience.
• Experience in Fulfillment, 3PL Logistics and supply chain processes; tech startup familiarity preferred.
• Strong problem solving and analytical skills.
• Solid project management: lead with cross-functional partners and high-impact priorities.
• Data-driven and inquisitive approach.

Responsibilities

• Design programs to improve experience metrics and NPS.
• Own user experience for marketplace participants—entrepreneurs, customers, or suppliers.
• Build strategy advocating better user experience from program insights.
• Influence product decisions using data from programs.
• Ensure program adherence with operations teams and solve edge cases.
• Engage leadership as stakeholders for your programs.
• Manage internal and external stakeholders for program success.

Skills

Problem solving

Analytical skills

Data-driven

Project management

Cross-functional collaboration

Education

Premium or Top B Schools

Job description

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team as Manager will zip you to the cockpit of our ever-burgeoning rocketship and, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics to ensure the best possible user and seller experience. At Meesho, we are on a mission to achieve what has never been done before – introducing e-commerce to the tier-2 and tier-3 cities of India. Our team's crucial contribution to this ambitious endeavor involves completely reimagining fulfillment from the ground up. This translates into a multitude of "zero-to-one" projects, offering opportunities for those willing to seize them. Our focus is on constructing a supply chain and user experience that reshapes the landscape of e-commerce. Simultaneously, we are unwavering in our commitment to introducing best-in-class processes and policies, coupled with a steadfast dedication to continuous innovation. The ultimate goal is to consistently deliver excellence in both User and Seller experiences. Emphasizing personal growth and enjoyment at work is integral to our culture, just as much as our dedication to hard work. We foster this through regular one-on-one virtual meetings, engaging monthly all-team catch-ups, and timely recognition and rewards. Join us in this exciting journey where innovation meets personal and professional development!

About the Role

As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

What you will do

• Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
• Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
• Participate in building strategy as an advocate for better user experience from the Vantage point the programs you own
• Influence product development choices using data and insights which originate from in-depth knowledge of your program
• Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
• Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
• Manage internal and external stakeholders to ensure success of the programs you own

The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What you will need

• Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred
• Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred
• Strong problem solving and analytical skills
• Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects
• Data driven and inquisitive approach

Experience Level Mid Level