Manager- Fulfilment & Experience

Meesho; Bengaluru; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Meesho's Fulfillment and Experience (F&E) team seeks a Manager to identify problems, set priorities, design solutions and drive implementation across supply chain and user experience. You will have autonomy to shape processes and collaborate with product and tech teams.

The role emphasizes problem solving, cross-functional leadership, and impact delivery for marketplace participants including entrepreneurs, customers, and suppliers, with mobility across verticals.

Qualifications

• 3–5 years work experience, preferably in Fulfillment, 3PL Logistics or supply chain in tech startups.
• Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and similar tech startups preferred.
• Strong problem solving and analytical skills with a data-driven approach.

Responsibilities

• Design programs to improve experience metrics and NPS.
• Own user experience for marketplace participants (entrepreneurs, customers, suppliers).
• Influence product development using data and program insights.
• Drive program adherence with operations teams and resolve edge cases.

Skills

Problem solving

Analytical skills

Project management

Data-driven

Cross-functional collaboration

Education

Premium or Top B Schools

Job description

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team as Manager will zip you to the cockpit of our ever-burgeoning rocketship and, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics to ensure the best possible user and seller experience. At Meesho, we are on a mission to achieve what has never been done before – introducing e-commerce to the tier-2 and tier-3 cities of India. Our team's crucial contribution to this ambitious endeavor involves completely reimagining fulfillment from the ground up. This translates into a multitude of "zero-to-one" projects, offering opportunities for those willing to seize them. Our focus is on constructing a supply chain and user experience that reshapes the landscape of e-commerce. Simultaneously, we are unwavering in our commitment to introducing best-in-class processes and policies, coupled with a steadfast dedication to continuous innovation. The ultimate goal is to consistently deliver excellence in both User and Seller experiences. Emphasizing personal growth and enjoyment at work is integral to our culture, just as much as our dedication to hard work. We foster this through regular one-on-one virtual meetings, engaging monthly all-team catch-ups, and timely recognition and rewards. Join us in this exciting journey where innovation meets personal and professional development!

About the Role

As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

What you will do

• Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
• Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
• Participate in building strategy as an advocate for better user experience from the vantage point the programs you own
• Influence product development choices using data and insights which originate from in-depth knowledge of your program
• Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
• Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
• Manage internal and external stakeholders to ensure success of the programs you own.
• The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What you will need

• Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred
• Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred
• Strong problem solving and analytical skills
• Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects
• Data driven and inquisitive approach.