Manager- Program Strategy - Fulfilment & Experience Fulfilment & Experience Bangalore, Karnataka

Meesho; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Meesho, Bengaluru, seeks a Manager in Experience to craft exceptional shopping journeys. You will build partnerships with Business, Product, Tech, and Data teams to redefine fulfillment and user experiences, ensuring Meesho remains the preferred e-commerce channel for diverse customers.

Lead cost-focused initiatives, run pilots, and own performance metrics within Fulfillment and Experience, driving long-term improvements with data-driven decision making.

Qualifications

• MBA or equivalent business degree with strong academic record.
• Proven data-driven problem solving using analytics to drive decisions.
• Experience leading cross-functional initiatives with multiple stakeholders.

Responsibilities

• Partner with Business, Product, Tech, and Data teams to redefine experience.
• Drive initiatives to optimize user and seller experiences and reduce costs.
• Run experiments and pilots to test and iterate on new ideas at scale.
• Build processes and SOPs to improve operational rigor and efficiency.
• Foster collaboration with cross-functional teams across the organization.
• Define and own Fulfillment and Experience performance metrics.
• Evaluate Meesho's position as the preferred e-commerce channel for customers.

Skills

Data-driven

Analytical mindset

Stakeholder management

Cross-functional collaboration

Extreme ownership

Problem-solving

Supply chain cost

Education

MBA

Job description

Being part of Meesho's Fulfillment and Experience (F&E) team as Manager will zip you to the cockpit of our ever-burgeoning rocketship and, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics to ensure the best possible user and seller experience. At Meesho, we are on a mission to achieve what has never been done before – introducing e-commerce to the tier-2 and tier-3 cities of India. Our team's crucial contribution to this ambitious endeavor involves completely reimagining fulfillment from the ground up. This translates into a multitude of "zero-to-one" projects, offering opportunities for those willing to seize them.Our focus is on constructing a supply chain and user experience that reshapes the landscape of e-commerce. Simultaneously, we are unwavering in our commitment to introducing best-in-class processes and policies, coupled with a steadfast dedication to continuous innovation. The ultimate goal is to consistently deliver excellence in both User and Seller experiences. Emphasizing personal growth and enjoyment at work is integral to our culture, just as much as our dedication to hard work. We foster this through regular one-on-one virtual meetings, engaging monthly all-team catch-ups, and timely recognition and rewards. Join us in this exciting journey where innovation meets personal and professional development!

About the Role

As a Manager in Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve establishing robust partnerships with the Business, Product, Tech, and Data teams along with collaborating closely with program managers and leaders overseeing fulfillment and user experience initiatives to redefine the experience for our ecosystem. In this capacity, you will spearhead key initiatives and impactful projects aimed at overhauling our approach to user satisfaction. Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes. Additionally, you will take ownership of performance metrics for Fulfillment and Experience within your domain.

What you will do

• Work on important charters like cost reduction, user experience and seller experience
• Lead strategic initiatives and projects to various metrics to improve user experience/ seller experience and supply chain cost
• Run experiments and pilots to stress test initiatives on ground, run iterations, and scale them
• Build robust processes and SOP to drive rigor in operations and improve efficiency to solve user/ seller experienceFoster strong collaborations with cross-functional teams including Business, Product, Design, Tech, and Analytics
• Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments
• Implement user-centric, cost-effective designs and processes for long term sustainable improvements
• Own performance metrics within your designated domain

What you will need

• Premium MBA degree coupled with over 3 years of hands-on experience in start-ups, consumer internet companies or management consulting
• Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches
• Exhibit a proven capability to articulate informed perspectives on business implications and strategies
• Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership
• Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments