Manager-Franchisee Lead

Vodafone Idea Limited; NTR; On-site; INR 500,000 - 900,000; Full time

Job summary

Vodafone Idea Limited seeks a Manager - Franchisee Lead for the Vijayawada area. This role oversees retail/franchisee operations, with responsibility for customer service, sales and revenue targets across all products including Voice, Data, and digital upgrades. Lead store rollout and partner selection to meet expansion goals.

The position requires 2–5 years in retail, graduate qualification, and strong CRM/store management skills, with leadership capabilities for a growing franchise network.

Qualifications

• Graduate required with 2–5 years in Retail.
• Store management and customer relationship management experience.
• Vodafone Idea Limited (formerly Idea Cellular Limited) background preferred.

Responsibilities

• Achieve sales targets for Voice/Data products, digital, and upgrades.
• Ensure and monitor quality of acquisition.
• Deliver revenue targets through channels.
• Upsell and cross-sell to meet targets.
• Coach channel partners to improve efficiency and profitability.
• Manage churn and customer satisfaction for walk-in customers.

Skills

Sales targets

Channel management

Churn management

P&L management

Store management

People leadership

Education

Graduate

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Manager - Franchisee Lead

Function / Department

Retail / Franchisee Operations

Location

Vijayawada

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Core Competencies, Knowledge, Experience

• Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
• Ensure and monitor quality of acquisition
• Ensure availability of stock adhering to norms
• Deliver overall revenue targets through channels
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of Frenchie Store (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency, drive profitability and adherence to processes
• Manage churn and customer satisfaction for walk-in customers at touch point
• P&L management skills
• Understanding of store management and customer relationship management
• Leadership & people management skills

Qualifications

Must have technical / professional qualifications

Graduate

2-5 years of work experience in Retail Industry

Store Management & Customer Relationship Management

Vodafone Idea Limited (formerly Idea Cellular Limited)