Manager - Financial Planning (FP&A) (Call Center experience must)

Summitnext; New Delhi; On-site; INR 1,523,340 - 1,824,660; Full time

Job summary

A leading BPO and Technology Solutions provider is seeking a Manager - Business Finance to join their finance team. This remote role involves preparing financial forecasts, analyzing call center metrics, and developing financial models to drive performance. Ideal candidates have 5+ years in Business Finance within BPO environments and strong analytical skills. Competitive salary of INR 1.5 Lakhs per month.

Qualifications

• Minimum 5 years of experience in Business Finance / FP&A within a BPO or Call Center environment.
• Strong analytical and quantitative skills with a proven ability to connect operational KPIs to financial performance.
• Deep understanding of call center metrics such as AHT, SLA, FTE efficiency, Attrition, and Absenteeism.

Responsibilities

• Prepare and manage monthly financial forecasts, variance analysis, and performance reports.
• Analyze revenue and cost drivers linking call center metrics to financial outcomes.
• Develop financial models to evaluate operational and workforce decisions on profitability.

Skills

Analytical skills

Quantitative skills

Communication skills

Advanced Excel

Financial modeling

Tools

Power BI

Tableau

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue to expand, we are seeking an experienced and analytical Manager - Business Finance (BPO) to join our global finance team. The successful candidate will serve as a key financial partner to our operations leadership, driving data‑backed decisions that enhance business performance across our BPO operations.

Position

Manager Business Finance (BPO)

Location

Remote (Work from Home) India
Working Hours: US Shift (5:00 PM 2:00 AM IST)

Job Description

• Prepare and manage monthly financial forecasts, variance analysis, and performance reports.
• Analyze revenue and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes.
• Develop financial models to evaluate the impact of operational and workforce decisions on profitability.
• Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with financial goals.
• Track and report business KPIs across clients, projects, and delivery centers.
• Provide insights and recommendations to maximize revenue realization and margin improvement.
• Support pricing, costing, and profitability analysis for existing and new client engagements.
• Drive accountability for budget adherence across cost centers and client programs.
• Collaborate with cross‑functional teams to identify cost optimization opportunities and operational efficiencies.

Job Requirements

• Minimum 5 years of experience in Business Finance / FP&A within a BPO or Call Center environment.
• Strong analytical and quantitative skills, with a proven ability to connect operational KPIs to financial performance.
• Deep understanding of call center metrics such as AHT, SLA, FTE efficiency, Attrition, and Absenteeism.
• Advanced Excel and financial modeling skills; experience with BI/reporting tools such as Power BI or Tableau is an advantage.
• Excellent communication skills with the ability to present complex data to non‑finance stakeholders.
• Capable of working independently in a fully remote environment supporting US time zones.
• Detail‑oriented, proactive, and able to manage multiple deliverables under tight timelines.

Job Type

Full‑time (Remote)
5 working days per week Monday to Friday

Salary

INR 1.5 Lakhs per month (CTC 18 Lakhs per annum)

Expected Start Date

Immediately

Know More About Us

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.com/