Manager - Business Finance (BPO)

Summitnext; New Delhi; Sur place; INR 18 280 080 - 21 895 920; Plein temps

Résumé du poste

A global technology solutions provider is looking for a Manager - Business Finance (BPO) to enhance decision-making across operations. This fully remote role requires 5+ years in Business Finance within a BPO, strong analytical skills, and proficiency in Excel and BI tools. Responsibilities include financial forecasting, analysis of performance metrics, and collaboration with cross-functional teams. The salary is INR 1.5 Lakhs per month.

Qualifications

• Minimum 5 years of experience in Business Finance / FP&A in a BPO or Call Center environment.
• Ability to connect operational KPIs to financial performance.
• Deep understanding of call center metrics like AHT, SLA, and Attrition.

Responsabilités

• Prepare and manage monthly financial forecasts and reports.
• Analyze revenue and cost drivers related to financial outcomes.
• Develop financial models to assess operational impacts on profitability.

Connaissances

Analytical skills

Quantitative skills

Communication skills

Financial modeling

Problem-solving

Outils

Excel

Power BI

Tableau

Description du poste

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue to expand, we are seeking an experienced and analytical Manager - Business Finance (BPO) to join our global finance team. The successful candidate will serve as a key financial partner to our operations leadership, driving data-backed decisions that enhance business performance across our BPO operations.

Position

Manager Business Finance (BPO)

Location

Remote (Work from Home) India
Working Hours: US Shift (5:00 PM 2:00 AM IST)

Job Description

• Prepare and manage monthly financial forecasts, variance analysis, and performance reports.
• Analyze revenue and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes.
• Develop financial models to evaluate the impact of operational and workforce decisions on profitability.
• Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with financial goals.
• Track and report business KPIs across clients, projects, and delivery centers.
• Provide insights and recommendations to maximize revenue realization and margin improvement.
• Support pricing, costing, and profitability analysis for existing and new client engagements.
• Drive accountability for budget adherence across cost centers and client programs.
• Collaborate with cross-functional teams to identify cost optimization opportunities and operational efficiencies.

Job Requirements

• Minimum 5 years of experience in Business Finance / FP&A within a BPO or Call Center environment.
• Strong analytical and quantitative skills, with a proven ability to connect operational KPIs to financial performance.
• Deep understanding of call center metrics such as AHT, SLA, FTE efficiency, Attrition, and Absenteeism.
• Advanced Excel and financial modeling skills; experience with BI/reporting tools such as Power BI or Tableau is an advantage.
• Excellent communication skills with the ability to present complex data to non-finance stakeholders.
• Capable of working independently in a fully remote environment supporting US time zones.
• Detail-oriented, proactive, and able to manage multiple deliverables under tight timelines.

Job Type

Full-time (Remote)
5 working days per week Monday to Friday

Salary

INR 1.5 Lakhs per month (CTC 18 Lakhs per annum)

Expected Start Date

Immediately

Know More About Us

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.com/