Manager, Field Engineering

Goodyear; Delhi; Vor Ort; INR 2.500.000 - 4.500.000; Vollzeit

Zusammenfassung

Goodyear in India, Delhi, seeks a Manager - Field Engineering to drive product excellence by translating field insights into actions that improve tyre quality, reliability and performance. You will lead field engineering and product validation activities, including trials and surveys, while monitoring warranty costs.

Collaborating with Quality, Production, Design, Sales and Service teams, you will train internal teams and dealers, build field analytics capability, and implement continuous

Qualifikationen

• Degree in Mechanical, Automobile, Production or related Engineering field.
• At least 10 years of tyre field engineering experience or similar.
• Strong skills in claims analysis, field investigations and corrective actions.
• Excellent stakeholder management and cross-functional collaboration.
• Hands-on experience with field trials, surveys and customer feedback.

Aufgaben

• Translate field insights, claims data and feedback into actions to improve quality.
• Lead field engineering and product validation activities including trials and surveys.
• Analyze claims and warranty data to identify issues and provide early warnings.
• Collaborate with Quality, Production, Design, AP Region, Sales and Service teams.
• Deliver training programs for internal teams, customers and dealers.
• Drive continuous improvement from field feedback into product enhancements.

Kenntnisse

Voice of the Customer

Stakeholder management

Field engineering

Product validation

Root-cause analysis

Ausbildung

Bachelor's degree in Mechanical/Automobile/Production Engineering

Jobbeschreibung

As a Manager - Field Engineering, you will serve as the voice of the customer and drive product excellence within the tyre industry. In this role, you will bridge customer insights with product development initiatives, ensuring continuous product improvement while effectively managing and controlling warranty costs.Key Responsibility AreasYou will champion the Voice of the Customer by translating field insights, claims data, and customer feedback into actions that improve product quality, reliability, and performance.You will lead field engineering and product validation activities, including product trials, evaluations, OE Mileage Surveys, Scrap Tyre Surveys, and Customer Satisfaction Surveys.You will analyze product claims, market intelligence, and performance trends to identify emerging issues, provide early warnings, and drive timely corrective actions.You will strengthen warranty and field-return performance through returned-tyre audits, warranty analysis, loss monitoring, variance reviews, and recommendations that enhance cost effectiveness.You will collaborate with Quality, Production, Design, AP Region, Sales, and Service teams to integrate field intelligence into product, process, and customer-focused improvements.You will build technical capability by delivering training programs and workshops for internal teams, customers, and dealers on product performance, field issues, handling practices, and customer requirements.You will drive continuous improvement by converting insights from claims, audits, surveys, trials, and customer interactions into sustainable business and product enhancements.Education and ExperienceYou hold a degree in Mechanical, Automobile, Production, or a related Engineering discipline.You have at least 10 years of experience in tyre field engineering, product performance, quality, technical service, warranty management, or a similar role within the automotive or manufacturing industry.You possess strong expertise in claims analysis, field investigations, product validation, root-cause analysis, and corrective-action management.You demonstrate excellent stakeholder management and cross-functional collaboration skills across technical, commercial, and customer-facing teams.You are proactive, customer-focused, and driven by continuous improvement, with a strong commitment to quality and product excellence.You have deep knowledge of tyre construction, failure modes, vehicle applications, field performance, and warranty practices.You have hands-on experience leading field trials, mileage studies, scrap tyre surveys, returned-product audits, and customer satisfaction programs.You have experience working with regional or global teams and influencing stakeholders without direct authority.You have experience developing technical training content and building capabilities across internal teams, dealers, and customers.#LI-PS1Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporateGoodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.