Manager, Field Engineering

A300-Good Year India Limited; New Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Goodyear is seeking a Manager - Field Engineering in India to act as the voice of the customer and drive product excellence in the tyre industry. You will translate field insights, claims data, and feedback into actions that improve quality, reliability, and performance.

You will lead field engineering activities, support product validation, analyze warranty data, and collaborate with Quality, Production, Design, and Sales teams to integrate field intelligence into improvements.

Qualifications

• Translate field insights, claims data, and customer feedback into actions to improve quality, reliability, and performance.
• Lead field engineering and product validation activities including trials and surveys.
• Analyze product claims, market intelligence and performance trends to drive corrective actions.
• Strengthen warranty and field-return performance through audits and analyses.
• Collaborate with Quality, Production, Design, AP Region, Sales and Service teams to integrate field intelligence into improvements.

Responsibilities

• Champion VOC by translating field insights into product improvements.
• Lead field engineering and product validation activities.
• Analyze claims, market trends and performance to identify issues and drive actions.
• Improve warranty and field-return metrics through audits and analyses.
• Collaborate cross-functionally to embed field intelligence into products and processes.
• Develop training for internal teams, customers and dealers on product performance and field issues.

Skills

Voice of the Customer

Field engineering

Warranty management

Product validation

Stakeholder management

Education

Bachelor's in Mechanical/Automotive Engineering

Job description

As a Manager - Field Engineering, you will serve as the voice of the customer and drive product excellence within the tyre industry. In this role, you will bridge customer insights with product development initiatives, ensuring continuous product improvement while effectively managing and controlling warranty costs.

Key Responsibility Areas

• You will champion the Voice of the Customer by translating field insights, claims data, and customer feedback into actions that improve product quality, reliability, and performance.
• You will lead field engineering and product validation activities, including product trials, evaluations, OE Mileage Surveys, Scrap Tyre Surveys, and Customer Satisfaction Surveys.
• You will analyze product claims, market intelligence, and performance trends to identify emerging issues, provide early warnings, and drive timely corrective actions.
• You will strengthen warranty and field-return performance through returned-tyre audits, warranty analysis, loss monitoring, variance reviews, and recommendations that enhance cost effectiveness.
• You will collaborate with Quality, Production, Design, AP Region, Sales, and Service teams to integrate field intelligence into product, process, and customer-focused improvements.
• You will build technical capability by delivering training programs and workshops for internal teams, customers, and dealers on product performance, field issues, handling practices, and customer requirements.
• You will drive continuous improvement by converting insights from claims, audits, surveys, trials, and customer interactions into sustainable business and product enhancements.

Education and Experience

• You hold a degree in Mechanical, Automobile, Production, or a related Engineering discipline.
• You have at least 10 years of experience in tyre field engineering, product performance, quality, technical service, warranty management, or a similar role within the automotive or manufacturing industry.
• You possess strong expertise in claims analysis, field investigations, product validation, root-cause analysis, and corrective-action management.
• You demonstrate excellent stakeholder management and cross-functional collaboration skills across technical, commercial, and customer-facing teams.
• You are proactive, customer-focused, and driven by continuous improvement, with a strong commitment to quality and product excellence.
• You have deep knowledge of tyre construction, failure modes, vehicle applications, field performance, and warranty practices.
• You have hands-on experience leading field trials, mileage studies, scrap tyre surveys, returned-product audits, and customer satisfaction programs.
• You have experience working with regional or global teams and influencing stakeholders without direct authority.
• You have experience developing technical training content and building capabilities across internal teams, dealers, and customers.

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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear.

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Goodyear is an Equal Employment Opportunity and All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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