Manager Facilities and Maintenance

Aga Khan Education Services; Mumbai City; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Aga Khan Education Services in Mumbai seeks a Manager - Facilities & Maintenance to supervise housekeeping, mechanical, electrical, and civil maintenance across AKES campuses.

You will lead preventive programs, manage contractors, ensure safety compliance, track budgets, and develop SOPs to uphold high service standards across multi-site facilities.

Qualifications

• Bachelor's degree in engineering (Mechanical/Electrical/Civil) or Facilities Management.
• Experience of 10-12 years in facilities management, preferably in educational, institutional, or hospitality environments.
• Strong knowledge of MEP, fire and safety systems, and building automation.
• Proficiency in CAFM/CMMS and MS Office.

Responsibilities

• Oversee day-to-day facilities operations across campuses to maintain optimal conditions.
• Plan preventive and corrective maintenance for MEP and civil systems.
• Ensure uninterrupted utilities including power, water, HVAC, and waste management.
• Manage service contracts and vendor performance.
• Maintain maintenance records and asset registers using digital tools.

Skills

MEP systems

Fire & safety systems

Building automation

Facility management

Vendor management

Education

Bachelor's degree in engineering or Facilities Management

Tools

CAFM/CMMS

MS Office

Job description

Role & responsibilities:

The Manager - Facilities & Maintenance plays a pivotal role in ensuring that the AKS India units and schools infrastructure and built environment are safe, efficient, and conducive to providing a good learning experience. The role oversees all housekeeping, mechanical, electrical, and civil maintenance operations across the school campuses ensuring uninterrupted functionality, compliance, and a high standard of service delivery.

Key Responsibilities:

Facilities Operations & Maintenance:

• Oversee day-to-day operations of the schools facilities (Hard & Soft, ensuring all buildings, hostels, utilities, and support areas are maintained in optimal condition.
• Plan and implement preventive and corrective maintenance programs for all MEP (Mechanical, Electrical, and Plumbing) and civil systems.
• Ensure uninterrupted supply and efficient operation of utilities including power, water, HVAC, sewage treatment, and waste management systems.
• Oversee service contracts (housekeeping, security, landscaping, transport, kitchen).
• Maintain detailed records of maintenance activities, equipment inventories, and asset registers using digital tools (CAFM/CMMS preferred).

Repair & Project Management including upgrades and improvements:

• Plan, supervise, and deliver repair, renovation, and minor capital improvement projects across the campus.
• Manage contractors, consultants, and vendors to ensure timely, quality, and cost-efficient completion of works.
• Support infrastructure upgrades and new project initiatives in coordination with the Head of Facilities and Capital Project.
• Track project progress, quality, timelines, and financial performance against approved budgets.

Health, Safety & Compliance:

• Ensure full compliance with statutory requirements (fire safety, electrical, water quality, building codes, labour codes, and environmental regulations).
• To collaborate with the Manager - Security to implement and monitor safety protocols, preventive risk measures, and emergency preparedness plans covering fire alarm systems, fire hydrants, power backup, water supply, filtration systems, and other areas where technical operations overlap with safety requirements.
• Conduct periodic safety inspections, mock drills, and compliance audits in coordination with relevant authorities pertaining to technical aspect of safety protocols.

Resource & Budget/Financial Management:

• Assist in the preparation and management of the annual operations and maintenance budget.
• Monitor and control expenditures, identifying opportunities for cost optimization while ensuring service quality.
• Manage AMC contracts and procurement of materials, spares, and consumables with transparency and accountability.

Leadership & Coordination:

• Supervise, mentor, and evaluate the team of technical staff
• Ensure effective scheduling, task prioritization, and adherence to service quality standards.
• Work collaboratively with academic, boarding, and administrative departments to address operational needs and service requests.
• Develop Standard Operating Procedures (SOPs) for all facility and project-related functions.

Vendor & Contractor Management:

• Identify, evaluate, and manage external service providers for technical maintenance, AMC services, and minor works.
• Maintain updated records of all vendor contracts, quotations, and service-level agreements (SLAs).

Emergency Response & Risk Management:

• Develop and maintain emergency response plans for system failures, fire, or other incidents affecting operations.
• Ensure readiness of critical systemsfire alarms, hydrants, and communication infrastructurethrough periodic checks and drills.

Documentation & Reporting:

• Maintain comprehensive records of maintenance activities, inspection reports, vendor performance, and compliance certifications.
• Submit periodic performance and incident reports to the Head of Facilities.
• Support data compilation for audits, management reviews, and sustainability reports.

Preferred candidate profile

Qualification:

Required & Mandatory:

Bachelors degree in engineering (Mechanical/Electrical/Civil) or Facilities Management.

Preferred Certifications (Desirable):

• Certified Facility Manager (CFM) IFMA
• NEBOSH / IOSH Certification in Occupational Health & Safety
• PMP or equivalent certification in Project Management.

Experience:

• Minimum 10-12 years of experience in facilities management, preferably in educational, institutional, or hospitality environments with multi-site campuses.
• Strong technical expertise in MEP systems, fire and safety systems, building automation, and civil maintenance.
• Demonstrated experience in vendor management, project execution, and statutory compliance.
• Proficiency in MS Office and facility management software (CAFM/CMMS).
• Proven experience with CMMS (setup, maintenance tracking, data analysis, reporting).