Manager – E-Commerce Partnerships

Air India Limited; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Air India Limited seeks a senior Partnerships and Payments leader to drive payment partnerships across international markets for Air India and Air India Express, delivering revenue and passenger targets through payment-led e-commerce initiatives.

You will build best-in-class payment offer capabilities, onboard partners, support UAT and integrations, and track market innovations to align strategy with marketing and revenue goals.

Qualifications

• MBA/PGDM with Finance or Marketing focus.
• 12+ years in partnerships/sales/business development (payments focus).
• Exposure to international markets (UK, US, Singapore).

Responsibilities

• Drive payment-led offers to improve attach rates and execute co-branded campaigns with financial partners.
• Identify and onboard partners to drive e-commerce adoption and monetization.
• Identify, evaluate and onboard strategic partners; execute joint campaigns and promotions to drive acquisition.
• Conduct market benchmarking and collaborate with Marketing to drive high-impact campaigns.
• Partner with Marketing, Sales, D&T, Finance & Legal to align initiatives and support UAT and integrations.
• Maintain documentation, tracking, and reporting of partnerships; take up ad-hoc strategic projects.

Skills

Business development

Partnership management

Digital marketing

E-commerce platforms

Data‑driven decision making

Stakeholder management

Communication skills

Negotiation

Problem solving

Strategic thinking

Customer centricity

Execution focus

Education

MBA/PGDM (Finance or Marketing)

Job description

Job Purpose

Drive payment partnerships across international markets for Air India & Air India ExpressDeliver revenue and PAX targets via payment‑led e‑commerce initiativesBuild best‑in‑class payment offer capabilities (BRD, partner onboarding, UAT, execution)Track market innovations in payments/offers and align strategy

Key Accountabilities

• 1. Financial Partnerships
  • Drive payment-led offers (discounts, cashback, rewards) to improve attach rates
  • Execute co-branded campaigns with financial partners
  • Ensure seamless customer experience for payment-related queries
• 2. Non-Financial Partnerships
  • Identify and onboard partners to drive e-commerce adoption & monetization
  • Build and manage long-term partner relationships
• 3. Partnership Execution & Growth
  • Identify, evaluate, and onboard strategic partners
  • Execute joint campaigns, promotions, and offers to drive acquisition
• 4. Market & Strategy
  • Conduct market benchmarking to track trends and competition
  • Collaborate with Marketing to drive high-impact campaigns
• 5. Cross-Functional Collaboration
  • Partner with Marketing, Sales, D&T, Finance & Legal to align initiatives
  • Support UAT, product enhancements, and tech integrations
  • Manage partner agreements, cost analysis, and reconciliation
• 6. Governance & Operations
  • Maintain documentation, tracking, and reporting of partnerships
  • Take up ad-hoc strategic projects as aligned with business priorities

Skills & Capabilities

• Strong business development & partnership management
• Good understanding of digital marketing & e-commerce platforms
• Analytical mindset with data-driven decision making
• Strong stakeholder management & communication skills
• Negotiation, problem solving, and strategic thinking
• High customer centricity and execution focus

Key Interfaces

• InternalMarketing Campaign alignment & performance
• D&T Payments tech, integrations, product enhancements
• Revenue Management Customer value proposition
• Finance & Legal Agreements, cost analysis, governance
• ExternalBanking & payment partners India + international markets
• Strategic partners Brand collaborations & monetization

Education & Experience

• Education: MBA/PGDM/PG (Finance / Marketing preferred)
• Experience: Minimum: 12+ years in partnerships / sales / business development (payments focus)
• Preferred: Exposure to international markets (UK, US, Singapore)