Manager, Digi-Flex FireTV, Digi-Flex FireTV

Amazon; Chennai District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Amazon, within the Digi-Flex organization supporting Fire TV's global catalog content operations, seeks a capable leader to guide a ~15-person team responsible for provider onboarding, catalog integration testing, and content/app quality assurance.

The role focuses on stakeholder alignment across sites, delivering SLA and quality targets, documenting processes, and driving improvements with product and engineering partners to enhance the customer experience across global markets.

Qualifications

• Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines.
• Experience analyzing metrics to drive business improvements.
• Experience identifying and solving complex problems through data analysis.
• Experience leading process improvements.
• Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.
• Strong written and verbal communication, and be able to influence business and tech partners - supported by the right set of information.
• Experience owning and building processes with very limited guidance.

Responsibilities

• Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.
• Own program specific goals around SLA, quality, productivity, and ensure effective resource utilization to maximize team efficiency.
• Ensure business processes are well documented and continuously updated.
• Responsible for identifying customer impacting issues, coming up with solutions and implementing them.
• Work with product and technical teams to build and improve operational tools and processes.
• Define, measure and present operating metrics to ops leaders and business partners, along with driving continuous improvements to meet operational targets and OPEX goals.
• Provide input for transition planning and potential program expansions.
• Manages people performance and support career progression.
• Participate in hiring and mentoring to create leadership talent pipeline.

Skills

People management

Operations leadership

Data analysis

Process improvement

Stakeholder communication

Time management

Education

Bachelor's degree in a relevant field

Job description

This position sits within the Digi-Flex organization, supporting Fire TV's global catalog content operations. The successful candidate will lead and manage a team of ~15 associates responsible for end-to-end provider onboarding, catalog integration testing, and content/app quality assurance — all aimed at delivering a best-in-class experience for Amazon Fire TV customers worldwide.

Key job responsibilities

• Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.
• Own program specific goals around SLA, quality, productivity, and ensure effective resource utilization to maximize team efficiency.
• Ensure business processes are well documented and continuously updated.
• Responsible for identifying customer impacting issues, coming up with solutions and implementing them.
• Work with product and technical teams to build and improve operational tools and processes.
• Define, measure and present operating metrics to ops leaders and business partners, along with driving continuous improvements to meet operational targets and OPEX goals.
• Provide input for transition planning and potential program expansions.
• Manages people performance and support career progression.
• Participate in hiring and mentoring to create leadership talent pipeline.

About the team

Digi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.

Fire TV is one of the world's most popular streaming platforms — reaching hundreds of millions of customers across 50+ countries, partnering with 250+ content providers, and redefining how people discover and enjoy entertainment. Built at the intersection of devices, AI, and content, Fire TV operates with a Day 1 mentality to deliver innovative experiences — from voice-first discovery to smart home integration — in millions of living rooms worldwide.

Basic Qualifications

• Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines
• Experience analyzing metrics to drive business improvements
• Experience identifying and solving complex problems through data analysis
• Experience leading process improvements
• Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.
• Strong written and verbal communication, and be able to influence business and tech partners - supported by the right set of information.
• Experience owning and building processes with very limited guidance.

Preferred Qualifications

• Experience in process improvement/quality control tools and methods
• Experience in managing process and operational escalations effectively.
• Familiarity with automation/AI tools to improve operational efficiency.

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