Lead Operations Program Manager

Q2 India; Bengaluru; Hybrid; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Program

Health & Wellness Benefits, including{

Job summary

Q2 in Bengaluru is seeking a Lead Operations Program Manager for its Strategic Operations Team. You will oversee operational transitions, business operations, and ensure programs are delivered on schedule and budget, while updating management and clients on transition-related changes.

You should proactively identify risks and challenges, design solutions, and drive process improvements to minimize costs and risks across transitions, operations, and governance.

Qualifications

• Bachelor’s degree or equivalent with 6–8+ years of related experience preferred.
• PM certification (PMP/PMI) preferred and beneficial.
• Strong analytical and problem-solving abilities with attention to detail.

Responsibilities

• Data Analysis and Reporting: Collect, analyze, and interpret operational data; develop reports and dashboards.
• Process Improvement: Evaluate existing processes and implement improvements to efficiency and cost reduction.
• Project Management: Plan and execute operational projects; track milestones and outcomes.
• Coordinating major transitions: manage financial, technological, operational, and governance transitions.
• Generate reports & dashboards related to program health including cost, efficiency and timelines.

Skills

Data analytics

Reporting

Process optimization

Project management

Stakeholder management

Education

Bachelor’s degree in related field

PMP / PMI Certification

Tools

MS Project

Excel

PowerPoint

Visio

Jira

Salesforce

PowerBI

SharePoint

Lucidchart

Job description

Why Join Q2?

As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY

Q2 is seeking a Lead Operations Program Manager for our Strategic Operations Team. In this role, you'll be responsible for overseeing and driving activities like operational transitions, biz operations in our company and ensuring that the programs are implemented according to schedule and budget. Updating management, personnel, and clients on any prospective transition-related changes is a key part of this role. To ensure success as a Lead Operations Program Manager running tracks on transitions, biz operations etc., you should be able to proactively spot any risks; challenges and solve them as quickly as possible. A top-notch Program Manager in this role is expected to demonstrate mastery of the processes like Transition, Biz Operations to minimize any associated costs or risks.

RESPONSIBILITIES

• Data Analysis and Reporting: Collect, analyze, and interpret operational data to identify trends and areas for improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs). Present findings and recommendations to management through clear and concise reports. Should be able to understand and design What-if models for project P&L and resource allocations
• Process Improvement: Evaluate existing operational processes and identify opportunities for improvement. Develop and implement process improvement strategies to increase efficiency and reduce costs. Collaborate with cross-functional teams to implement changes and monitor their impact.
• Project Management: Assist in planning and executing operational projects. Track project progress, identify potential issues, and ensure timely completion of milestones. Coordinate with stakeholders to ensure project objectives are met.
• Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.
• Generate reports & dashboard related to Program health considering cost, efficiency, timelines etc.

EXPERIENCE AND KNOWLEDGE

Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience. Project Management Methodology exposure preferred (PMP or PMI). Strong analytical and problem-solving skills. Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint. Good hands-on experience of MS Visio, Lucid charts etc. Exposure to Jira, Salesforce, Qualtrics, PowerBI etc. Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients. Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations. Capable of assessing project risks and related mitigation steps. Client first attitude and commitment to satisfaction. Strong written and verbal communication skills. Excellent people and teamwork skills. Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment. Prior experience with Salesforce (or other CRM tools) and SharePoint preferred. Financial Services and enterprise software experience preferred. This position requires fluent written and oral communication in English.

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Mission

Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. That mission shapes the technology we build, how we serve our customers, and how we show up for each other.

Vision

We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities. More than 20 years later, that belief still drives us. Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow. Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human.

Culture & Values

Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities. We take our mission seriously. We also have fun doing it. Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve.

We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.