Manager - Dealership and Service Operations

Exponent Energy; India; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Exponent Energy is seeking an experienced After Sales operations lead in Bengaluru to manage retrofit programs, service-center setup, and dealer partnerships within a fast-growing EV ecosystem.

You will drive operations across retrofit, service centers, and supply coordination, ensuring SOPs, KPIs, and quality standards are met while enhancing customer handover experiences.

Qualifications

• Bachelor’s degree in Engineering, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably in the automotive or EV industry.
• Strong understanding of retrofit processes and quality assurance standards.
• Proven ability to manage cross-functional teams and drive process improvements.

Responsibilities

• Lead retrofit and after-sales operations across COCO and FOFO/DODO centers.
• Ensure standardization of processes, quality, and customer experience across locations.
• Coordinate with dealer principals, franchise partners, and internal teams to drive operational performance.
• Drive vehicle intake, qualification, retrofit, testing, and delivery processes.
• Ensure retrofit targets, timelines, and quality standards are consistently achieved.
• Escalate and resolve operational risks impacting execution.
• Support setup and operations of vehicle service centers, charging service hubs, and 3S centers (Sales, Service, Spares).
• Coordinate manpower, tooling, infrastructure, and process readiness for new city launches and expansions.
• Manage dealer and franchise partner operations across the network.
• Ensure adherence to SOPs, KPIs, and operational standards.
• Conduct reviews, provide operational support, and enable partner capability development.
• Plan service center capacity, staffing, and operational readiness.
• Manage e^Kit and spare parts availability across locations.
• Coordinate with procurement and supply chain teams to ensure uninterrupted operations.
• Oversee IQC for incoming parts and inventory health monitoring.
• Ensure compliance with IPQC standards, tooling calibration, EOL, and PDI processes.
• Resolve operational issues during retrofit and servicing activities.
• Drive corrective actions, root-cause analysis, and process improvement initiatives.
• Monitor KPIs including output, turnaround time, uptime, warranty closure, and customer feedback.
• Ensure high service quality and smooth customer handover experience.
• Drive training and capability development for technicians, drivers, and dealer teams.

Skills

Cross-functional leadership

Operations management

Process improvement

Quality assurance

KPI monitoring

Education

Bachelor’s degree in Engineering, Operations Management, or a related field

Job description

You will be working with the After Sales team in Bengaluru.

This team runs on a hustle mindset with an objective to increase Exponent Energy’s market share in the city of Bengaluru, and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).

Our philosophy: Break. Believe. Build

Break stuff. Break assumptions. Break the thumb rule.

Believe in the team. Believe in the process. Believe through failures.

Build fast. Build passionately. Build to simplify.

Responsibility

Dealer and Service Network Operations

• Lead retrofit and after-sales operations across COCO and FOFO/DODO centers.
• Ensure standardization of processes, quality, and customer experience across locations.
• Coordinate with dealer principals, franchise partners, and internal teams to drive operational performance.

Retrofit Program Execution

• Drive vehicle intake, qualification, retrofit, testing, and delivery processes.
• Ensure retrofit targets, timelines, and quality standards are consistently achieved.
• Escalate and resolve operational risks impacting execution.

Service Center Setup & Expansion

• Support setup and operations of vehicle service centers, charging service hubs, and 3S centers (Sales, Service, Spares).
• Coordinate manpower, tooling, infrastructure, and process readiness for new city launches and expansions.

Dealer & Franchise Partner Management

• Manage dealer and franchise partner operations across the network.
• Ensure adherence to SOPs, KPIs, and operational standards.
• Conduct reviews, provide operational support, and enable partner capability development.

Capacity, Inventory & Supply Coordination

• Plan service center capacity, staffing, and operational readiness.
• Manage e^Kit and spare parts availability across locations.
• Coordinate with procurement and supply chain teams to ensure uninterrupted operations.
• Oversee IQC for incoming parts and inventory health monitoring.

Quality Assurance & Continuous Improvement

• Ensure compliance with IPQC standards, tooling calibration, EOL, and PDI processes.
• Resolve operational issues during retrofit and servicing activities.
• Drive corrective actions, root-cause analysis, and process improvement initiatives.

Performance & Customer Experience

• Monitor KPIs including output, turnaround time, uptime, warranty closure, and customer feedback.
• Ensure high service quality and smooth customer handover experience.
• Drive training and capability development for technicians, drivers, and dealer teams.

Qualifications:

• Bachelor’s degree in Engineering, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably in the automotive or EV industry.
• Strong understanding of retrofit processes and quality assurance standards.
• Proven ability to manage cross-functional teams and drive process improvements.